The Airport Operations Manager-Terminal is responsible for assessing, evaluating, coordinating, and overseeing all areas of airport operations. Under the direction of the Airfield Operations Compliance Manager, the primary duties include supervising airport facilities, safety, and security functions, and other operations focused on delivering the premier customer experience. The Airport Operations Manager maintains a safe and secure airport environment by conducting inspections of Airside, Landside, and Ground Transportation areas while coordinating operational and/or security activities. This position coordinates with many stakeholders, including but not limited to airport maintenance personnel, coordinates and manages construction activities to minimize operational impact or disruption, and participates in various phases of emergency management and irregular operations while interacting with airlines, federal agencies, business partners, and airport management.
SUPERVISES OTHERS: YES
COMPENSATION: $75,000 ANNUAL
FLSA STATUS: EXEMPT
ESSENTIAL FUNCTIONS
Resolves operational issues involving airline passengers, airport guests, tenants, public safety, and security.
Coordinates with airport tenants and stakeholders for impacts to operations. Works closely with multiple internal and external customers to develop plans of action and response to various issues including but not limited to, security, access control, construction, airside capacity and response, and rule enforcement.
Oversees the inspection of airport facilities, apron areas, gate positions, terminal buildings, roadways, and ground transportation lots to ensure safe and efficient operation and any other areas as directed.
Make decisions necessary to maintain the continued safe operation of the airport; eliminate or mitigate operational delays or negative impacts to customers with a focus on safety and customer service.
Works with tenants to gain and maintain compliance with all federal, state, and county regulations for the safe operation of the airport.
Assumes Incident Command responsibility for all airport emergency and security events while on duty.
Provides information to representatives of various agencies, groups, governmental officials, and employees to explain and interpret airport regulations and procedures.
Evaluates and recommend solutions to operational concerns.
Enforces and actively promotes Airport rules and regulations.
Manages the airport's aircraft parking gate and hardstand resources to maximize efficiency and reduce customer impacts.
Maintain a good understanding of the needs and concerns of our customers, including all tenants and the general public.
Maintain effective and collaborative working relationships with all airport tenants.
Supports the Airport Security Coordinator to ensure the airport meets all 49 CFR 1542 requirements.
Embody the guiding principles of the department as outlined in the TPA Airport Operations “Rules of Our Road”.
Regular and reliable attendance is required as an essential function of the position. (at bottom of functions)
Have the ability to employ soft skills and foster strong and productive relationships within the core working group and across departments and verticals.
Responsible for their subordinate employee’s welfare and care, individual training in the conduct of their duties and mentoring
Reviews subordinates work performance, conducts open and honest performance check-ins, appraisals, initiates corrective action or discipline as necessary
Ensures subordinates meet authority standards in personal appearance, maintains and accounts for equipment as instructed
This list is not intended to be all-inclusive, and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary.
REQUIRED FOR ALL HCAA JOBS
In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.
Complies with all HCAA Policies, Procedures, and Standards.
An Associate or Bachelor Degree in Business or an equivalent combination of education and relevant work/industry/military/job specific experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties.
The ideal candidate will have airport operations experience at a medium or large-hub airport; the ability to act independently and decisively in emergencies; be able to demonstrate competent and effective oral and written communications skills; and have knowledge of FAA rules, regulations, directives, and procedures governing airport operations.
Must currently hold or obtain, within 1 year of employment, the AAAE Certified Member (C.M.) credential.
Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude them from employment.
Obtain and maintain position appropriate NIMS & emergency management training.
Maintain Ramp and Movement Area (MAT) driving privileges.
· Must possess a valid, current Florida Driver License at the level required for the position when operating an Authority vehicle or driving on behalf of the Authority.
PREFERRED QUALIFICATIONS
N/A
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to communicate effectively orally and in writing.
Ability to establish and maintain effective working relationships with others within and outside the Authority.
Ability to handle restricted, sensitive, and confidential information.
Ability to provide outstanding customer service, serve the public, and represent the Authority with courtesy and professionalism.
PHYSICAL ABILITIES
Must be able to lift and/or move up to 25-75 pounds.
Must be able to work in inclement weather conditions.
Must be able to operate on foot/walking/standing for extended periods
Must be able to work on various assignments. Exposed to chemicals, fumes, solvents, machinery, moving objects/vehicles, dust, slippery/uneven surfaces, confined spaces, and excessive noise (amount of exposure varies based on assignment).
COMPETENCIES
Ability to collect, organize, and evaluate data and make logical decisions.
Ability to communicate effectively both orally and in writing.
Ability to establish and maintain effective working relationships with others within and outside their own organization.
Ability to use initiative and exercise sound judgment.
Ability to initiate and sustain action to accomplish the goals of the functional area.
Ability to remain calm and provide guidance to subordinate staff in crisis and/or emergency situations.
Ability to organize work, set priorities, and determine resource requirements.
Ability to maintain strict confidentiality related to background investigation reports, incident reports, etc.
Skill in the application of supervision techniques.
Strong leadership qualities, tact, initiative, good judgment, and an ability to get along with others.
Understands policies, procedures, and instructions.
Shifts are 10hr in duration. There are three shifts, a day shift consisting of the hours of 0500 to 1500, a mid-day shift with the hours of 1500-0100, and a ground transportation shift that is scheduled from 1000 to 2000. Schedules and days off are bid by seniority. Hours and scheduled days are subject to change and the position is salaried. All who fill this role will bid a shift, which will include holidays, and will be required to report back to work during emergencies, urgent situations, special events, and inclement weather.
The Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors.
The Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision to grant reasonable accommodation requests will be made case-by-case.
