The Receptionist is responsible for answering and screening phone calls for the corporate office, greeting visitors, and directing them to the appropriate person or department. This role requires excellent customer service skills, professionalism, and the ability to handle occasionally challenging interactions with tact and diplomacy.
Key Responsibilities
Answer incoming calls, determine the purpose, and forward appropriately.
Handle a variety of callers, including residents, vendors, and job applicants, with professionalism.
Greet and direct visitors to the appropriate office personnel.
Manage parking garage access for new team members and provide parking validations for visitors.
Maintain office supply inventory, place orders, and distribute items as needed.
Process HR-related invoices accurately and on time.
Coordinate pick-up and delivery services for express mail (e.g., FedEx, UPS).
Assist with other administrative and HR-related tasks as needed.
Keep the reception area organized and tidy at all times.
Qualifications and Experience
High School Diploma or equivalent required.
1-2 years of related experience in customer service or administrative roles.
Strong interpersonal and customer service skills.
Ability to multitask and prioritize effectively in a fast-paced environment.
Demonstrated ability to stay calm under pressure and handle difficult callers.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Physical Demands
Ability to sit, stand, and walk intermittently throughout the workday.
Use hands for tasks such as typing, handling objects, and operating tools.
Occasionally lift and move items up to 25 pounds.
Specific vision abilities, including close and distance vision, color vision, and depth perception, are required.
Moderate noise level in a typical office environment.
What We Offer
Competitive salaries with performance-based bonuses.
Comprehensive medical, dental, and vision insurance.
401(k) plan with employer matching contributions.
Paid personal time off and holidays.
Flexible spending accounts (FSAs).
Health savings account (HSA) with employer contributions.
Free long-term disability and life insurance.
Short-term disability coverage.
Wellness perks and FinFit Health Finance Program.
Employee apartment discounts and referral program.
Recognition and awards programs.
Tuition reimbursement and professional development opportunities.
