At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
The remote Client Training Specialist will work to provide clients with a superior experience throughout the process of re-engagement and improvement of software utilization. Working closely with the Senior Client Support Specialist and Senior CRM Consultants to identify existing clients who are failing to fully realize the value of CRM, the Client Training Specialist will develop an effective engagement strategy and work closely with clients as they re-engage and attempt to maximize their value on CRM. Ultimately this Senior CRM Consultant position focuses on ensuring that clients achieve all their desired value deliverables from CoreLogic. This position has no direct reports.
Critical Job Responsibilities:
Identify existing clients who are not achieving CRM value
Develop and execute a re-engagement strategy that assist clients in improving their usage of CRM
Improve the average CRM engagement score to over 500
Ensures clients find the value in our software and provides exceptional service to clients over the phone, thought email and in person to help clients improve performance, accountability and results
Manages, coordinates and oversees all aspects of the re-engagement strategy by continuously motivating clients to complete training, adopt best practices and pursue the value that they purchased
Provides clients with information and materials, status reports, updates and other information in a timely manner
Demonstrate expertise in the knowledge of CoreLogic Protect's products and Restoration industry practices when called upon as a subject matter expert
Contribute to special projects as required
Review CRM Audit performance of clients beyond their re-engagement
Ongoing client relationship development and client support
Aid Help Desk Representatives as required
Job Qualifications:
Degree in related field or equivalent experience.
4-5 years of customer service experience
Sales and marketing experience a plus
Preference given to those with experience in the Restoration or Property Insurance Claims industry
Expertise and comfort in presenting to both small and large groups on the phone, over the web and in person
Exceptional verbal and written communication skills
Strong computer skills and general technical aptitude
Excellent organization, planning and project management capabilities
Ability to analyze a complex work problem, identify the resources necessary to resolve, and drive the resolution to completion
Attention to detail and timeliness, with ability to manage multiple appointments scheduled throughout the day
Ability to be self-directed and prioritize workload independently
#LI-Remote
Annual Pay Range:
63,900 - 75,000 USD
Application Window:
This opportunity is expected to remain posted through the date identified below, subject to business needs.
2025-01-20
CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.
CoreLogic's Diversity Commitment:
CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.
EOE AA M/F/Veteran/Disability:
CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.
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