At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
Job Title: Director of Quality Operations
Reports to: VP, UGG Product Development
Location: Goleta, CA or Portland, OR
The Role
The Director of Quality Operations Is the primary point of contact for product quality for all Deckers brands, global markets and operations team members.
Partnering closely with the sourcing and operations quality teams to create a globally unified quality organization, constantly striving to represent the voice of the customer, balancing product excellence demand with manufacturing efficiencies to meet the consumer need.
We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.
Your Impact The primary functions of this role, include but are not limited to:
Understanding how our product delights, disappoints and disillusions our customers and consumers.
Consolidating customer and consumer quality related feedback into actionable product improvement opportunities being delivered up and downstream.
Managing and resolving quality issues across our global marketplace and operations distribution centers.
Efficiently driving closure to validated quality issues from Markets and consumers.
Validating, assessing scale and severity, aligning upon root cause and action plans and leading communication of issue status across the Brands, Markets and Operations teams.
Leading in a global matrixed organization.
Constructively leading brand, operations, markets and supply chain key stakeholders through the quality issues management journey.
Taking a leadership role in creating and evolving a unified global quality organization
Defining and or evolving product excellence related systems and tools.
Establishing and implementing or evolving the "one version of the truth" quality related operating platform and supporting tools & approaches.
Educating and training.
Continually calibrating to the Brand, customer, consumer and Supply Chain need.
Sharing quality related knowledge to enable up and down stream continuous improvement
Who You Are
Able to define and articulate a compelling, inspiring vision of the journey ahead.
Calm in a crisis - can maintain composure during the "heat of the battle"
Customer and consumer centric; we are here to service the consumer, not the other way around.
Enjoys solving problems under pressure - uses facts to make informed decisions.
We'd love to hear from people with
15+ years progressive experience in the footwear industry for a global company. Preferably Athletic / technical performance and lifestyle.
10+ years in a quality related leadership role within the footwear industry for a global company.
Proficient in understanding quality audit processes and approaches
Proficient in understanding global compliance demands.
Proficient in understand material physical properties, application specificity and commercial risk management.
Proficient in understanding product construction and product performance attributes.
Proficient in understanding cultural differences and using them as enablers.
What We'll Give You
Competitive Pay and Bonuses - We've created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they're valued.
Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees' needs to get out, get healthy and come back stronger than ever.
Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
Growth and Development - Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development.
Health and Wellness - There's nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.
$185,000 - $195,000
The salary range posted reflects the minimum and maximum target for new hire salaries for this role in our Goleta, CA location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.
Equal Employment Opportunity Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
