Express Scripts' Business Product Operations (BPO) team serves as a liaison between the business and technology to ensure capabilities support complex, large-scale implementations, new product/product enhancements and client commitments. This position is responsible for BPO technical capabilities which includes management, oversight, and implementation of enterprise-wide, large-scale cross-functional initiatives or as a primary stakeholder to those initiatives. The BPO is responsible for business capabilities oversight and delivery, data governance and stewardship, pharmacy regulatory and telecommunication compliance, and supporting business stakeholders across the enterprise.This role has responsibility and ownership for various capabilities in the pharmacy services ecosystem to support retail claim adjudication.

This position is also responsible for managing all aspects of a BPO team including collaboration with portfolio management on technology capacity and resource allocation, daily interface with Technology Product Owners (TPO) leveraging Agile methodology, appropriate escalation with business and technology, informed and collaborative relationships with business stakeholders and all levels of the technology organization. The BPO serves as a trusted advisor to business and is expected to have a deep working knowledge across a broad ecosystem of technology capabilities and interconnections between tools.

Additional responsibilities include:

• Identify, define, advocate, prioritize, communicate, and manage the strategy and direction of corporate-wide, business specific Technology dependent initiatives. Own, manage and enhance capabilities to meet the needs of the various business units across the enterprise


• Collaborate cross-functionally with leadership across business areas to ensure strategic initiatives are prioritized, scheduled and delivered appropriately. Work with CTPOs, Delivery Managers, SAs and Technology leadership preparing timelines and deliverables to achieve objectives that align to enterprise goals while addressing obstacles and competing priorities in a timely manner.


• Directly and indirectly manage teams to achieve expected deliverables across multiple functions, domains and sub-domains. Manage all BPO team responsibilities including staff training and development. Develop, coach, and grow the team - fostering a positive team environment while maintaining a high degree of accountability and service delivery.
  
  
  • Ensure appropriate processes are used with technology partners to structure and manage interdepartmental and intra-departmental initiatives efficiently.
  
  
  • Ensure initiative testing plans are effective and complete and support post deployment review.
  
  
  • Manage all capability backlog prioritization and work.
  
  
  • Create, schedule, and facilitate Adjudication and Capability Summits with Technology to stay abreast of emerging Technologies in order to deliver flexible solutions to the business.
  
  
  • Manage capability roadmaps to align to enterprise strategies.
  
  
  • Work closely with business leaders to ensure that business value justifications align to the Value Based Prioritization process.
  
  
  
  


• Raise and mitigate escalations/concerns/issues, identifying accountability and back up/alternate strategies to deliver timely solutions to the business


• Represent the BPO organization in large-scale strategic efforts, providing system knowledge, innovative thinking, and thoughtful contributions to support innovative solutions.


• Represent the enterprise in a professional manner while actively serving as an expert externally as needed.

Criteria

• Strong management experience overseeing a multi-functional team including people leaders.


• Large cross-functional project management experience, requiring significant technology engagement.


• Ability to effectively prioritize work, quickly identify impacts of competing and upcoming projects and initiatives and manage accordingly.


• Demonstrated ability to develop and maintain strong cross-functional relationships.


• Ability to communicate effectively and appropriately with multiple audiences and at all levels of the organization.


• Keen eye for process improvement with the ability to articulate and act upon interdependencies and redundancies to ensure resource efficiency and minimize duplication of effort.


• Self-starter able to solve complex challenges with minimal guidance or day to day direction.


• Maintain knowledge base on new technology trends, solutions and techniques and protocols.


• Bachelor's Degree preferred.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.