Conducts detailed investigation of all supporting documents to determine how to correctly enter the appeal data in the appropriate data system. Proactively communicates with appellants, leadership team, providers and the original case manager to resolve investigation issues and to ensure the appeal is processed within applicable guidelines.This role specifically supports the appeals launching process.

This position is full-time (40 hours/week) with a required schedule of Monday - Friday, preferred working hours between 8-4:30/5 CST

Job Requirements include, but not limited to:

• Ability to differentiate different types of requests Appeals, Grievances, coverage determination and Organization Determinations in order to ensure the correct processing of the appeal.


• Excellent prioritization and organizational skills; effectively manage competing priorities and multiple deadlines.


• Retrieve assigned cases from queue and based on analysis of issues determine appropriate classification


• Validate all assigned cases; review appeal documents, correct appeal types, timeframes and what is being appeals


• Assign priority and internal due date based on various regulations which dictate the compliance timeframes. This is a key step as incorrect classification will result in non-compliant cases


• Independently conduct thorough review of all new member and provider correspondence by analyzing all the issues presented to determine appropriate classification


• Monitor daily reports, as well as make necessary follow-up calls to internal and external entities to all information is received or before the applicable timeframe


• Requires the ability to consistently apply appropriate administrative and regulatory criteria for reviewing and making decisions on all non-clinical appeals and validating the accuracy of all received information


• Complete necessary documentation and correctly enter data in the appropriate system applications, templates, communication process, etc.


• Meet the performance goals established for the position in the areas of: productivity, efficiency, accuracy, quality, member satisfaction and attendance


• Adhere to department workflows, desktop procedures, and policies.


• Work with all matrix partners to ensure accurate and timely processing of Medicare Appeals.


• Support the implementation of new process as needed.


• Based on case work and departmental reporting, ability to identify and report trends and/or areas of opportunities to department management and peers. .


• Understand and investigate billing issues, claims and other plan benefit information.


• Additional duties as assigned.

Qualifications

• Education: Minimum High School Diploma Required. Prefer background as a medical assistant or prior Medicare Claims experience


• 3+ years' experience in Medicare Advantage Health Plans or related experience in a healthcare setting handling complex inquiries and requests for service.


• Good knowledge and understanding of Appeals Processing and business/operating processes and procedures.


• Working knowledge of Medicare Advantage, Original Medicare and or Medicaid appeal regulations.


• Superb written and oral communication skills.


• Must have the ability to work objectively and provide fact based answers with clear and concise documentation.


• Proficient in Microsoft Office products (Access, Excel, Power Point, Word).


• Prioritizes workflow on a consistent basis, applies key HIPAA and CMS guidelines in daily workflow, and meets turnaround times for assigned cases.


• Ability to multi-task and meet multiple competing deadlines.


• Ability to work independently and under pressure.


• Attention to detail and critical thinking skills.


• Systems: MHK, Facets, OneView, QNXT

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 19 - 29 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.