Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
Job Description
Client services - Field Services Center Manager
Accountable for coordinating and managing the day-to-day activities of our Field Services Center through all phases of client services.
Coordinates courier services
Provides supporting documentation to clients as needed (contact list, bottle table with preservation, etc.)
Communicates any issues to clients or respective Eurofins teams on an ongoing basis.
Maintain vehicle maintenance
Communicates effectively with couriers/dispatch and Operations lead.
Performs all duties as outlined in Standard Operating procedures for: Sample Receiving, Courier Services
Receive and sign the Chain of Custody; verifies all samples received, not broken and accounted for.
Ensures COC has been prepared in accordance to procedures.
Communicates effectively with client teams.
Label samples on an as needed basis.
Maintain and re-stock supplies on hand for client requests
Courier Services responsibilities.
Perform all duties as outlined in the Standard Operating Procedure for Couriers
Pick up and deliver samples, bottle orders and report to the laboratory for sign-in and analysis
Count the number of samples when receiving them from clients to make sure that the Chain of Custody and samples match
Verify that samples are not broken or damaged
Receive and sign the Chain of Custody
Ensure that client signs, dates, and records time on the Chain of Custody when releasing samples
Transport samples on ice from client site to the lab, or from our lab to a sub- contracted laboratory
Unload samples and inspect for damage or violated hold times to maintain sample integrity
Interact with Project Managers and clients appropriately and professionally
Follow directions or use maps to locate client offices/sites as specified in the courier request form
Communicate effectively with the courier coordinator about the courier schedule
Record in the courier log book the time that courier arrives to the site and time leaving from the site for all the pickups and deliveries
Maintain records for the vehicle maintenance and driving miles; turn it in at the end of each month
Restock supplies when received so supplies are available to employees when needed
Verify the validity and completeness of all bottle orders being delivered
This verification is done prior to leaving for delivery
Perform duties in accordance with Section 14 of the Transportation and Fleet Safety of the Corporate Safety Manual
Comply with driver policies
Maintain the shipping/receiving area to ensure a safe work environment
Prepare outgoing shipments of bottle kits and coolers for pick-up
Perform on-site sampling events as needed
Maintain delivery truck to keep in proper working order
Qualifications
Valid driver's license
High school diploma or equivalent
Ability to readmaps and following directions
Ability to operatea motor vehicle
Ability to prioritize
Authorization to work in the United States indefinitely without restriction or sponsorship
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
Additional Information
Candidates within commutable distance of our Concord, CA laboratory are eligible to apply. This role will be a full-time role, first shift (8:30 AM - 5:30 PM) Monday - Friday with overtime as needed.
Compensation Range: Starting at $18-23 an hour and is eligible for overtime pay.
Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base compensation may vary based upon, but not limited to, relevant experience and skill set, base compensation of internal peers, business section, and geographic location
We support your development!Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity!Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us!We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: https://careers.eurofins.com/
Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2023, Eurofins generated total revenues of EUR 6.515 billion, and has been among the best performing stocks in Europe over the past 20 years.
Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
