Posted in Management about 3 hours ago.
Type: Full-Time
Location: Cleveland, Ohio
For twenty-five years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.
Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.
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This role is based in Cleveland, Ohio, and is a hybrid work arrangement - individuals may be required to work some days in the Federal Reserve Bank of Cleveland while working the other days from home.
Organizational Expectations:
As a Business Systems Analyst Senior you will support and assist businesses to implement technology solutions effectively and efficiently by analyzing and defining the requirements of a project or significant effort across the BWise modules and services. In this role you will also provide support to resolve production issues and assist with high level planning, and will act as a project coordinator, coach, and mentor for staff when needed. This role will act as an intermediary between BWise customers and BWise Support Team or IT resources to facilitate the evolution and maturity of BWise features and capabilities to support customer business processes and enhance the customer experience by providing timely, high quality customer support across the BWise modules. Requires an individual well-versed in working in cross-collaborative settings to answer informational questions and resolve issues and requests as needed. The position objective is to provide a positive customer experience and enhance the relationships between the BWise Support Team and corresponding customers.
General Responsibilities:
• Assists departments with developing business case justification for new or enhanced application software.
• Develops concise system requirements and use cases for use in development processes to support new or enhanced business functionality.
• Actively participates in key designs and integrations, writes release backlogs (epics and stories).
• Assists with the functional testing and/or quality assurance testing during the development cycle helping to ensure the developed solution meets the business requirements.
• Presents periodic demonstrations of completed software to the stakeholders and training documentation during all phases of the Software Development Lifecycle.
• Provides effective and timely communication to all levels of the organization.
• Provides analytical support through review of various data sources, make recommendations, and prepare periodic reports, including financial and performance related reports.
• Becomes Subject Expert Matter (SME) for product and promotes Product across business programs and partners.
• Schedules and facilitates meetings as required.
• Assist Project Manager with completing project documentation as required by business partners.
• Coach and mentor Business Analysts.
• Provides tier 1 customer support via one-on-one customer interactions and participation in BWise governance group by providing business and product guidance, education, and training throughout the experience.
• Delivers prompt, effective and professional solutions to customer problems or inquiries.
• Analyze customer business and product needs, communicate key insights and document requirements.
• Troubleshoot user problems across various modules related to system features, functionality, connectivity and availability.
• Encourages customers to leverage online resources to enhance understanding and experience.
• Assumes ownership of customer issues and follow-up on issues not resolved with first contact.
• Assists technical and operations support teams in providing root cause analysis and drive effective solutions.
• Communicates customer feedback/insight to product, technical operations support teams.
• Identifies and implements process improvements to enhance support functions efficiency and effectiveness.
• Contributes to and maintains the customer support function operational knowledgebase.
• Assist with production of customer related data such as metrics and release notes.
• Ability to participate in budgetary discussions and produce on-going financial reports.
• Performs other duties as assigned or requested.
Education and Experience:
• Bachelor's Degree with 5+ years of professional work experience or Associate's Degree with 7+ years of professional work experience.
Knowledge and Skills:
• Advanced knowledge of regulations, procedures and practices of a specific discipline
• Advanced ability to perform complex independent research
• Advanced ability to analyze complex business requirements
• Advanced specialized, technical skills
Physical Demands and General Working Conditions
This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time.
Bank’s Ethics Rules and Drug Testing:
As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank’s ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning or controlling, directly or indirectly, any debt or equity interest in a depository institution or an affiliate of a depository institution. A "depository institution" means a bank, a trust company, or any institution that accepts deposits, including a bank chartered under the laws of a foreign country. In addition, employees (and their spouses/domestic partners, and minor children) may not own shares of mutual funds, unit investment trusts or ETFs that have a policy, as stated in the prospectus, of concentrating in the financial services industry and that have underlying investments in banks or other depository institutions. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting.
In addition, as a condition of employment, candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment.
Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels
Reasonable Accommodation Statement - The Federal Reserve Bank of Cleveland is committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. To request a reasonable accommodation for any part of the employment process, please send an email to clev.4d.benefits.specialist@clev.frb.org
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
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