Establishes effective functional programs that meet desired metrics and business expectations that align with the overall business strategy.


Delivers plans against target deadlines and business objectives and applies project and change management best practices, such as Six Sigma and Lean to all related work.


Ensures roll-outs and ongoing execution meet quality standards and benefit realization expectations and identifies opportunities for process improvements and shares with the broader community.


Facilitates the communication of lessons learned as part of implementation efforts, and shares insights within a function or minor region as well as to the broader team of Operations Managers.


Translates business strategies and objectives into business requirements.


Assists junior staff with training and development


Ensures operational processes are communicated effectively to paries responsible for technical development and implementation.


Manage data and reporting requests.


Define and implement best practices with internal and external clients including continuous review.


Assist with data analysis to drive process improvements


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