We are seeking a full-time International Emergency Response Coordinator 2 in our Olathe, KS location. In this role, you will be responsible for providing coordination of moderately complex search and rescue efforts with emergency personnel in support of Garmin customers.
Essential Functions
Answers intermediate inbound SOS calls from customers through Garmin's SOS device technology
Must display strong communication skills and always maintain professional interactions with Garmin customers, emergency responders and other members of the Garmin team
Initiates emergency response procedures and communicates with responding agencies
Communicates specific details provided by the customer to emergency responders for effective execution of emergency response procedures
Thoroughly documents activity and results in an organized/timely manner
Develops/maintains department and company image and philosophy to the public
Demonstrates compassion while maintaining a professional and courteous demeanor
Basic Qualifications
High School Diploma or GED
Minimum of 2 years relevant experience (External candidates)
Demonstrated mastery in performing IERCC Coordinator 1 essential functions and a minimum of 2 years as an IERCC Coordinator 1 (Internal candidates)
Demonstrated interest in working with customers when under pressure
Demonstrated customer service expertise and active listening skills
Proficient verbal, written and interpersonal communication skills
Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and possess excellent time management/follow-up skills
Demonstrated reliable and predictable attendance
Demonstrated computer skills including knowledge of Microsoft Word and Excel
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
