Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
Job Description
When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.
What will you do?
Act as Lead representative to coordinate lab equipment service, both planned and unplanned.
Assist with acquiring quotes from service providers for upcoming service.
Handle and track work order requests, including contacting service providers to proactively schedule service in order to meet client Service Level Agreements (SLAs).
Acquire and review field service reports for accuracy and completeness.
Print and assign labels to laboratory equipment ensuring accurate identification
Coordinate and prioritize work requests from partners while meeting deadlines
Routine follow-up and coordination / planning with external service technicians
Host visiting service technicians, and ensure encouraged work is performed as scheduled as well as escorting the technicians to the laboratory.
Maintain a high level of organization and understanding of the pending work requests, and routinely communicate upcoming schedule to end users
Support the development of monthly and quarterly business reviews for account, attend and present during meetings.
Assist in data collection to support analysis of customer metrics to include but not limited to financials, compliance, growth, and profitability
Responsible for accurate data input into the Thermo Fisher' Enterprise Asset Management system.
Conduct annual inventory cycle count of assets to maintain accurate records through provided tools.
Conduct site operations in accordance with terms and conditions of program contract and Statement of Work.
Develop and maintain positive and professional working relationships with clients, service vendors and Thermo Fisher staff.
Carry out all Thermo Fisher and customer security and safety procedures.
Other appropriate duties as assigned by leadership.
Minimum Requirements/Qualifications
Education:
High School Diploma or GED required
Bachelors Degree in a related field is preferred
Experience:
1+ years of similar experience is required
Experience in a laboratory work setting preferred
Knowledge, Skills, Abilities
Intermediate level user of Microsoft Outlook, Word, Excel, PowerPoint
Must maintain Thermo Fisher Scientifics' Four-I Values - Integrity, Intensity, Innovation, and Involvement
Must possess a strong desire to serve the customer and the interpersonal skills to deal with various levels of personnel at the customer site.
Must deliver excellent customer service to include maintaining a professional appearance at all times.
Must possess the organizational skills to multi-task and meet deadlines as needed.
Must be able to work independently and proactively to resolve customer issues
Must be capable of building strong, professional client relationships
Must be team oriented
Excellent time management skills required and ability to prioritize work based on business and client needs
Ability to make commitments, supervise and communicate progress and follow through until completion
Keys to Success
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all the duties and responsibilities associated with this role.
Competitive wages & Excellent benefits package
Review our company's Total Rewards
Medical, Dental, & Vision benefits-effective Day 1
Paid Time Off & Holidays
401K Company Match up to 6%
Tuition Reimbursement - eligible after 90 days
Employee Referral Bonus
Employee Discount Program
Recognition Program
Charitable Gift Matching
Company Paid Parental Leave
We at Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer!
Benefits & Total Rewards | Thermo Fisher Scientific
We strive to bring together and develop extraordinary colleagues who share our passion for making significant contributions to the world.
