Posted in Other about 3 hours ago.
Location: New York, New York
The Manager, Business Systems is a role within IT Business Systems that is primarily responsible for managing and maintaining the Salesforce platform and related integrations, along with supporting other projects on the Business Systems team. The position involves specialized Salesforce administration, including configuring Salesforce to meet business requirements, automating and documenting processes, managing data, troubleshooting complex issues, user provisioning and permissions, managing upgrades and enhancements, and providing user support and training. The Manager of Business Systems will also provide analysis for system-related projects, working with stakeholders to refine existing processes and scope new requirements. The person in this role will ensure that the organization maximizes the efficiency and effectiveness of business systems and will report to the Director of Business Systems.
This role will be hybrid out of the New York, NY office. We will also consider candidates who are remote within the United States.
Compensation:
Salary range based on geo-differentials:
$90,000-$105,000/year = National
$100,000-$115,000/year = Alaska, CA (not San Francisco), Connecticut, D.C., Chicago, Oyster Bay, NY
$115,000-$130,000/year = NYC (not Oyster Bay), San Francisco, Seattle
Oversee the Salesforce user support life cycle from onboarding to offboarding, tracking and resolving issues where possible, and consulting with or escalating to other stakeholders as necessary.
Collaborate with business owners, analysts, engineers, key stakeholders, and managed services to define system requirements, constraints, and risks for implementing solutions that enhance business processes.
Collaborate with and manage vendor partners to ensure timely delivery of services aligned with organizational priorities.
Customize the Salesforce platform based on business needs by configuring layouts and fields, creating and managing custom objects, developing and maintaining automation processes, and designing and managing reports and dashboards.
Lead and manage Salesforce projects by identifying process and design improvements, managing issues and user expectations, and driving timely completion of key actions.
Maintain Salesforce user management by creating user accounts, configuring permission sets and user access controls, troubleshooting access issues, monitoring system usage, and creating and maintaining documentation. Gather, develop, document, and validate business, functional, and technical requirements that support Salesforce user design, configurations, and integrations (e.g., ERP, EveryAction, BI Tools).
Maintain Salesforce data quality and accuracy by using tools like DemandTools and Data Loader to implement data cleansing techniques, deduplication, and data backups.
Support other Business Systems projects, as directed, including Workday, Financial Edge NXT, Jira, and Confluence.
Participate in sprint-based teams to facilitate the estimation, prioritization, and execution of tasks.
Perform functional and integrated testing.
Prepare and maintain project and technical documentation and artifacts including release notes, analysis, reports, and user documentation.
Evaluate new and existing IT Business Systems products and services, and stay updated with product updates
Ensure data security practices comply with organization standards and regularly monitor system audit trails.
Collaborate with Audubon staff to ensure that equity, diversity, inclusion and belonging principles are incorporated and followed in all aspects of our work.
Other job-related duties as assigned.
Minimum 5 years of hands-on experience managing and maintaining a Salesforce environment, preferably using NPSP at a nonprofit organization; experience working with ERP and HRIS systems a plus.
Bachelor’s degree preferred. An equivalent combination of education and work experience will also be considered.
Salesforce credentials preferred (e.g., Salesforce Certified Administrator).
Proficiency in Salesforce configuration, including objects, fields, page layouts, workflows, and validation rules; experience with Apex a plus.
Strong technical skills in data management, reporting and dashboards, automation, and familiarity with integrating Salesforce with other systems and tools.
Knowledge of Salesforce products and best practices.
Skilled in identifying and solving system and user issues proactively and promptly.
Experience working with financial and fundraising business teams preferred.
Experience with MS Office, specifically MS Excel, and digital project tools such as Airtable, Jira, Confluence, and Asana.
Experience with system integrations and third-party APIs.
Experience working with Agile project management methodologies.
Experience creating/executing software test cases.
Experience with data analysis and SQL preferred.
Experience with testing and developing automations.
Functional analysis and strong writing skills.
Excellent communication and interpersonal skills.
Strong organizational skills to manage projects, timelines, and prioritize tasks within a team environment.
Ability to manage multiple tasks in a fast-paced environment and adapt to evolving business needs.
Ability to travel to client site on occasion and as needed.
Commitment to Audubon’s organizational values of care, collaboration, change, integrity, impact, and innovation.
Demonstrated personal and professional commitment to and experience in advancing equity, diversity, inclusion, and belonging.
The National Audubon Society is a federal contractor and an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We are committed to a policy of nondiscrimination, inclusion and equal opportunity and actively seek a diverse pool of candidates in this search.
The National Audubon Society endeavors to keep our careers site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Accommodations@audubon.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
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