This position will be responsible overseeing the day-to-day operations of the shop, ensuring efficient and safe maintenance and repair of equipment, assigns tasks to mechanics, maintains inventory, upholds quality standards while adhering to safety regulations and ensures work is completed within the parameters of the work order.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Ensures that his/her team performs with a positive attitude and a great sense of urgency in order to exceed customer expectations.
Answer, prioritize, and respond to service inquiries on shop work (new, used, rental and customer trucks). Also communicates with customers on the status of repairs/inquiries daily.
Coordinates shop jobs by creating work orders and assigning technicians to jobs based on the skill level of the technician. Reviews work in progress daily and communicate with technicians regarding outstanding shop work orders using the ERP system.
Able to work with cross functional groups to complete projects on time and within schedule
Collect information on customer disputes/complaints and forward to the service manager for review.
Report work order aging and work in process for shop technicians to the Service Manager. Confers with Service Manager to recommend changes for continued process improvement.
Available for after-hours emergency service calls.
Works with service technicians to determine labor repair requirements to provide customers best repair value and reasonable revenue.
Knowledgeable of the internal operation system and uses the tools available to create quotes. Ensures quotes are done promptly and are accurate, complete, and follow reasonable repair guidelines regarding parts, labor hours, and sublet repairs (as required). Develops procedures for tracking quote approval, subsequent parts orders, and establishing shop and fields repair schedules (working with the Service Manager).
Assists in administering the full performance management cycle (i.e. communicates job expectations/requirements; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees)
Maintains workflow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; provides recommendations on cost reductions; developing reporting procedures and systems; facilitates corrections in inefficiencies
Other duties as assigned
Qualifications:
Education: Minimum High school diploma
Experience: Extensive knowledge of equipment repair procedures and techniques. Other Requirements: Good verbal/written communication and computer skills. Availability to work overtime and occasional emergency service/call out events in the evenings or on weekends.
