Job Description:

Position Title: ACCOUNTS RECEIVABLE SUPERVISOR

Location: Waco SS - Waco, TX

Position Type: Full Time

Job Category: Accounting

Description:

POSITION SUMMARY

This position will be responsible for assisting the Accounts Receivable and Credit Manager by overseeing and providing guidance and support to the Accounts Receivable team. This position will also provide leadership guidance and support to the Accounts Receivable team, business units and various departments across the organization concerning collections.

ESSENTIAL FUNCTIONS

The Accounts Receivable Supervisor will be responsible for supervising their assigned regions and the AR specialists responsible for collections in those regions. The AR supervisor will work closely with the AR leads to establish daily workflows and collection strategies. The Supervisor will be the AR leads primary point of contact, the first escalation point for the AR Specialist, and will be responsible for escalating items to the AR & Credit Manager.

Essential Functions Statement(s)

• Oversee receivables for multiple regions and act as first point of escalation for these regions
• Run daily huddle meetings for the AR leads and specialists
• Oversee Bad Debt Write Off Analysis
• Lead the team through branch partnership and customer relationships
  • Attend AR meetings with the AR Specialists
  • Assist branch/customer correspondence as needed
  • Attend customer meetings with the specialist/branch when escalation is required
• Complete weekly statistics reporting
• Maintain data in google sheets for the team
• Complete Monthly Trade Recons
• Generate and coach through monthly metrics reporting in alignment with Service Level Agreements (SLAs)
• Reconcile MLA account on a monthly basis
• Train new hires and continue developing AR Specialists on required skills including, but not limited to
  • Newly implemented automation systems and any other programs being utilized
  • Portal billing and auditing
  • Proper collection techniques
  • Effective customer communication strategies
• Train and assist AR Leads on account reconciliations
• Collaborate with Treasury Team for higher payment application visibility
  • Assist with payment applications as needed
  • Assist with payment transfers as needed
  • Ensure timely and accurate responses are being given to Treasury by AR
• Provide and support audit requests and perform internal testing for compliance of processes and procedures
• Create and maintain Standard Operating Procedures (SOPs) for the Accounts Receivable department
• Review and approve Customer refund requests

Perform other miscellaneous Account Receivable duties as assigned.

Qualifications:

SKILLS & ABILITIES

Education: Bachelor’s Degree, concentration of Business, Accounting or Finance preferred
Experience: 4+ years of accounts receivable/customer service

Computer Skills: Solid computer skills in the operation of all programs used by the organization including Microsoft Word and Excel, Google Sheets, Google E-mail
Other Requirements:

• Good written and verbal communication skills, including the ability to articulate recommendations in a concise and timely manner
• Customer Experience mindset throughout the processes
• Strong attention to detail and ability to work with a high degree of accuracy
• Planning – Develops realistic plans, sets goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, and coordinates/cooperates with others
• Decision Making/Judgment – Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others

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WORK ENVIRONMENT

Work environment varies from office to job site to industrial locations

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

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