This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.
Requisition ID
38945BR
Travel Required
None
Pay Grade Maximum
Salary commensurate with related education, experience and/or skills.
Major/Essential Functions
Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the call appropriately
Schedules patient appointments appropriately by following scheduling guidelines
Handles patient messages delegated from nurse, providers, and supervisor
Greet all patients as they arrive to the clinic and certifies that all patient information is updated and correct
Follows appropriate procedures for checking patients in and out of the clinic.
Handles payment transactions and completes necessary batch closing and deposit documentation every day
Maintains a tidy waiting room and ensures all patients are informed about clinic delays
Assists managed care team with referrals, insurance verification and authorization as needed
Grant Funded?
No
Pay Grade Minimum
Salary commensurate with related education, experience and/or skills.
Pay Basis
Hourly
Schedule Details
M-F 8-5
Work Location
Lubbock
Preferred Qualifications
Experience interacting effectively with staff, physicians, other team members and patients in a medical setting.
Experience working in a busy environment.
Campus
HSC - Lubbock
Department
Ortho Surgery Dept Lbk Genl
Required Attachments
Resume / CV
Job Type
Full Time
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.
Job Group
Executive and Admin Assistants
Shift
Day
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
Required Qualifications
Education: A minimum of a high school diploma or equivalent Experience: 1 year customer service, office or related experience. Additional education may substitute for the experience requirement
Does this position work in a research laboratory?
No
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
