Job Description:

RESPONSIBILITIES:

Kforce has a client in New Haven, CT that is seeking an IT Support & Helpdesk.

Summary:
We are seeking a proactive IT Support Specialist to troubleshoot basic computer, Internet, and application issues for users. This role involves providing assistance in person or through remote technologies, diagnosing problems, and recommending or performing remedial actions to restore system functionality.

Key Responsibilities:

• Diagnose and troubleshoot basic computer and Internet issues


• Provide support for application-related problems


• Assist users in person or through remote support tools


• Recommend or implement minor corrective actions based on system operations knowledge


• Document and track issues to ensure timely resolution

REQUIREMENTS:

• Strong understanding of computer systems and general Internet functionality


• Excellent problem-solving and communication skills


• Experience with assistance technologies is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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