We are seeking an experienced and successful Management Systems/Data Analyst (Rail Transit Systems) to support data analysis, reporting, policy, process, and system improvements leveraging technological solutions for large, complex transportation projects ($100M-$5B). The successful candidate will utilize their data analysis skills and technical expertise in transit, especially rail transit, including but not limited to signaling systems, CBTC, fare collection systems, platform screen doors, etc., to document, refine, and enhance processes, produce advanced reporting frameworks, and align operations with systems while adhering to holistic, ISO-based practices. They will also support the development of insightful data visualizations and reports to drive informed decision-making across the organization.
This is a long term, full-time, on-site position located in Washington DC.
Responsibilities
Collaborate with leadership to document, standardize, and optimize key processes, ensuring alignment with systems. Identify gaps and inefficiencies, implement improvements, and maintain a central repository for documentation.
Conduct regular system audits and reconciliations to ensure data accuracy and compliance. Resolve user-reported issues and work with technical teams to propose and implement system enhancements.
Lead business process and system improvement projects, ensuring timely delivery of milestones. Coordinate cross-departmental initiatives, develop work plans, and monitor progress to align resources and goals.
Develop and refine reporting frameworks using tools like Power BI, Tableau, and Excel to provide actionable insights and support decision-making.
Act as a liaison between IT and business operations to ensure operational needs are met. Communicate system requirements, recommend solutions, and support training while gathering feedback to improve functionality.
Ensure processes and systems adhere to policies and data security standards. Monitor compliance with regulations and identify reporting needs for enforcement.
Prioritize and manage process improvements and system enhancements, including testing and deployment. Provide training and support to promote user adoption of updates
Create training materials and deliver hands-on support to prepare staff to independently use, maintain, and execute documented processes and reporting tools.
Skills and Attributes
Excellent communication and interpersonal skills (e.g., tact, diplomacy, influence, etc.), with the ability to effectively collaborate and interact with clients, team members, and stakeholders.
Exceptional organizational skills and supreme attention to detail.
Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions under pressure.
Demonstrated commitment to maintaining a safe work environment for all project participants.
Ability to adapt to changing project conditions, requirements, and priorities.
Minimum Qualifications
Bachelors degree in Analytics, Statistics, Computer Science, Applied Mathematics, or related field or equivalent combination of education and experience.
8+ years experience in business or systems analysis or process improvement for projects/programs focused on systems/technologies in the transit industry (preferably rail transit).
Deep understanding of the technologies and architecture involved in these types of systems. This includes knowledge of hardware and software installation, upgrades, site maintenance, and development of the systems used in the transit industry (preferably rail transit).
Advanced proficiency with Power BI or Tableau and Microsoft Excel.
Proficiency with Microsoft 365, including Outlook, Word, PowerPoint, and Teams.
Preferred Qualifications
Experience with communication-based train controls and intelligent transportation systems.
Experience with AFC projects/programs.
Previous experience leading cross-departmental initiatives.
Experience developing and delivering user training for systems and processes.
Compensation Details
The salary range listed for this role is $60-150k annually. The final salary offered is based on multiple factors and is thoughtfully aligned with each candidates level of experience, breadth of skills, total education achieved, certifications/licenses that have been obtained, etc.
Just LOOK at the Benefits We Offer!
Unlimited Flexible Time Off
Paid Holidays
Health Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts (Healthcare and Dependent/Elder Care)
Long Term Disability Insurance
Short Term Disability Insurance
Life Insurance and Accidental Death & Dismemberment Policy
401(k) Plan with Guaranteed Employer Contribution
Formal Career Planning and Professional Development Program
$2,500 Annually Towards Professional Development
Wellness Program with Monthly Wellness Stipend
Company Cell Phone or Cell Phone Plan Reimbursement
Free Personalized Meal Planning & Nutrition Support with a Registered Dietitian
Free Financial Planning Services
Employee Assistance Program
Employee Discounts
Employee Referral Bonus #IN-LNJS
Luster is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to criminal history, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
All positions may be subject to a background check and drug test once a conditional offer of employment is made for any convictions directly related to its duties and responsibilities, in accordance with all applicable local, state, and/or federal regulations.
This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
Luster does not accept unsolicited resumes. In the absence of a signed agreement, Luster will not consider or agree to payment of any kind. Any unsolicited resumes presented to Luster personnel, including those submitted to Luster hiring managers, are deemed to be the property of Luster.
Please email hiring@luster.com for accommodations necessary to complete the application process.
Equal Opportunity Employer, including disability/protected veterans
