Promotes coffee consumption by educating customers; sells coffee and coffee grinding and brewing equipment, accessories, and supplies; prepares and serves a variety of coffee drinks, along with pastries and cookies.
Job Description
Key Job Functions
Welcomes and greets every customer as they enter the outlet
Determine customer needs and appropriately suggest product with every customer to enhance service and meet sales goals
Follows Sonesta Service standards with every guest interaction
Prepares PJ's Coffee Cafe beverages according to standards in F&B SOP Manual
Follows store policy and procedures for operational flow
Follows health, safety and sanitation guidelines for all products
Itemizes and totals check for service or totals takeout transaction on cash register and accepts payment
Follows Hotel's cash handling procedures and cash register policies
Stocks and replenishes merchandise and rotates stock
Performs cleaning tasks as assigned in daily opening and/or closing duties to maintain cleanliness standards
Maximize revenue and contribute to store sales goals by reducing waste and improving profits
Observes safety and security procedures; determines appropriate action beyond guidelines
Reports potentially unsafe conditions
Build solid relationship with your Colleagues
Treats colleagues with respect and dignity
Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model:
Greet or welcome everyone, warmly with a smile
Use eye and ear contact and guest's name
Establish/anticipate needs
Solve and own all requests/complaints
Thank everyone
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills
Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan
Ability to apply common sense understanding to carry out simple one- or two-step instructions
Ability to deal with standardized situations with only occasional or no variables.
Ability to operate in MICROS Food & Beverage Management Operating System
Must be available to work various shifts including nights, week-ends and holidays
Valid ServSafe Food Handler Certificate required
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
