JOB DESCRIPTION

The ServiceNow HR Business Analyst will support the Global ServiceNow HR Product Owner to enable the delivery of Chubb's global HR Service Delivery needs through the ServiceNow HR platform by collecting, analyzing, and translating business requirements into technical specifications, ensuring seamless implementation and optimization of HR processes. The Business Analyst will work closely with global HR stakeholders and the HR Technology team to identify pain points, design solutions, configure the platform, and provide ongoing support for efficient HR operations within ServiceNow HR. Additionally, this role will also engage with the Technology team to support the integration with Chubb's chatbot and deployment of future AI capabilities. The role reports to the AVP Global ServiceNow HR Product Owner and is part of the Global HR Services team.

Ideally, this candidate will sit in our New York, NY/Jersey City, NJ/or Whitehouse Station, NJ offices on a hybrid schedule. Other office locations/remote options may be considered.

Essential Functions:

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  Requirements Gathering: Collaborate with HR teams to understand their needs, identify areas for improvement, and document detailed business requirements.
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  Process Design: Analyze existing HR workflows and design streamlined processes within the ServiceNow platform, considering best practices across regions and user experience.
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  System Configuration: Utilize ServiceNow configuration capabilities to customize the module, including fields, workflows, forms, and reports to match business needs.
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  Data Analysis: Extract and analyze data from the ServiceNow platform to identify trends, monitor performance metrics, and inform decision-making.
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  User Acceptance Testing (UAT): Coordinate and facilitate UAT sessions with HR users to ensure the system meets their requirements and functionalities.
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  Training & Support: Develop user documentation, provide training materials, and offer ongoing support to HR users on the ServiceNow platform.
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  Project Management: Contribute to project planning, execution, and monitoring of release plans and other projects.
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  Knowledge Management: Support Global Knowledge leader to ensure HR Knowledge needs remain aligned with services delivered through the platform.

QUALIFICATIONS

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  ABOUT US

  
  

  Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

  
  

  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.