The ideal candidate is a seasoned professional who has prior experience of successfully managing telecom Voice and Data circuit orders. The primary role is to initiate and manage the entire service delivery life cycle, to ensure timely and accurate installation of Telecommunications services
Operational management
Meet top 5 suppliers (e.g. AT&T, Comcast,...) at least once a month, and review metrics (service, usage, price & tech movements like copper decom)
Be the recipient of any Intertek/internal or suppliers/external issues or claims, and work with other teams as needed to address
Review ALL incoming invoices, reconcile & code and track them, before release to AP. Challenge vendor or Intertek stakeholders as required.
Ensures that services are billed to proper legal entity names and invoices are sent to the correct finance teams and resolves errors with the carriers
Validates that all invoices are received when expected and escalate and resolves late/missing invoices to the carrier. Performs standard invoice review and validation checks, reconciles, and codes and monitors for payment.
Resolves exceptions and ensures that invoices are re-issued correctly or that credits are validated on invoices
Responsible for the lifecycle of all telco vendor circuit orders by acting as a liaison between internal IT teams, business representatives, local contacts (LCONs) and telco carriers/vendors, to provide timely and accurate status updates to relative parties as required
Liaise with AP and chase payments as needed
Keep track of SLAs and actual performance vs SLAs. Request missed SLA service credits per contract when SLA's are not achieved. Publish quarterly summary, request
Subject matter expert who creates a streamlined workflow and possesses for end-to-end knowledge of SLA, validations, dispute management, bill pay process, carrier interactions, late payment and missing invoice analysis, process exceptions and controls
Work with POCs to obtain up-to-date and accurate information related to the service request (address, LCONs, demarc location, technical requirements, account creation when needed) before placing orders with the carrier/vendor.
Handles telecommunications moves, adds, changes, repairs, and inquiries .
SPOC for Wired lines, VOIP systems, Data
Participate in regularly scheduled carrier/vendor order status calls, to obtain detailed information and status regarding all orders
Lifecycle management
Act as the main point of contact for telecom vendors and Intertek stakeholders for: new installs, relocations, change of service type, change of supplier, terminations
Validate any nonstandard characteristics (new supplier, new service, new equipment) with procurement and IT teams to confirm suitability vs practice or standards
Update standing documentation (excel) and system documentation (SolarWinds) to ensure data is accurate at all times
Create purchase orders or work with the business for PO creation and payments; liaising with sites and shared service teams as needed. Receive goods in finance systems when required
Review each site circuit at least once every 2 years (i.e. about 10/15 per month): circuit size, primary/second line needs, usage/ trough put to obtain 3 new quotes
Continuous improvement for new services and cost cutting opportunities
Record keeping
Inventorize contracts, rates, lines by site, site details, renewal & termination dates
Manage trackers for budgeted and actuals costs of circuits, POTS lines by site and VOIP in use. Publish quarterly summary
Maintain tracker for recharges to BL & sites
Identify cost saving opportunities - propose to procurement and IT teams
What you'll need for success:
5+ years' experience in auditing telecom invoices
5+ years' experience in the telecommunications industry
Experience working with Telecom expense management systems
Strong Excel modeling and detailed data analysis capabilities
Exceptional verbal and written communication skills
Self-motivated with experience in independent research and problem-solving
Highly organized and detail orientated
Ability to meet deadlines and maintain composure under pressure
Passion for fast-paced, rapid growth environment
Ideally, international experience / exposure
Why work at Intertek?
Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do .
Intertek is committed to a safe work environment for our employees and clients. Learn more about our COVID-19 Policy .
What we have to offer: When Working with Intertek , you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.
Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.
Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.
For individuals with disabilities who would like to request an accommodation, or who need assistance applying, please email hr.eeoc.data@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.
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CA-CL1Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.
