The Loan Officer will be responsible for inbound and outbound calls to company provided digital leads and existing Portfolio customers to sell reverse mortgage products in order to meet individual sales goals, company retention goals, and most importantly meet the needs of the Homeowner.
At PHH Mortgage/Liberty Reverse Mortgage, Our Loan Officers engage in a fast paced, fun environment with a great company culture and a large portfolio to back it!
Who are we looking for?
Experienced Loan Officers with NMLS Licenses (with UST component)
Sales Minded Individuals, who can thrive in a Call Center Environment
Customer focused individuals who enjoy building relationships while helping homeowners with their lending needs
What we offer our Licensed Loan Officers:
Base salary paid bi-weekly (plus overtime opportunity)
Three month non recoverable guarantee during initial training and ramp up.
Commissions paid monthly
Quarterly incentive for high volume producers
Full suite of benefits (health, life, dental, vision, 401k, PTO)
Team training program that will prepare you for success
Call center environment with warm inbound and outbound leads!
Job Functions:
Inbound and Outbound leads provided by the company from our existing portfolio of clients and digital lead channels
Process completed mortgage application for qualified clients
Communicate and set proper expectations with the client from the start of the transaction
Deliver mortgage options to customers in one call to move forward with PHH Mortgage/Liberty Reverse as their preferred lender
Collect pertinent information/documents from client to begin processing
Sends all required paperwork to client and provides excellent customer service
Adhere to all regulatory mortgage compliance guidelines
Partner with internal operations to consistently produce clean files and successfully complete transactions
Input transactions into PHH Mortgage/Liberty Reverse's lead management system
Communicate effectively with all parties to the transaction
Offer excellent customer service to all borrowers
Structure business day to ensure balance of taking inbound leads and making follow-up contact with current sales pipeline in order to consistently meet minimum performance standards
Attend all trainings, sales meetings, orientations as directed
Increase knowledge of mortgage industry by completing all internal trainings timely
Ability to use multiple software applications at one time
Type more than 40 words per minute
Qualifications:
High School Diploma, GED or military experience equivalent
Preferred 2 years of Loan Officer experience within a call center, phone sales, or consultative sales.
Ability to obtain industry required licensing and continued education (company sponsored) in multiple states.
Ability to maintain annually all federal and state licensing requirements (This includes background and credit checks annually)
Customer service driven; responsive to client issues and concerns
Ability to effectively communicate with others in a professional manner
Proficiency in Microsoft Office programs, specifically Word, Excel, and Outlook
Must be able to work a shift anywhere between 9:00 am-10:00pm EST and possible Saturdays when needed
This is a remote position but does require you reside within a 75 mile radius of Dallas, TX, Houston, TX, West Palm Beach, FL, or Mount Laurel, NJ.
The salary range for this position is expected to be $33,280 per year and monthly commission eligible depending on geographic location, experience, and other qualifications of the successful candidate
#LibertyReverse #Remote
ABOUT US
Onity Group Inc. is a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage.
Liberty, the reverse lending division of PHH Mortgage, is one of the largest and most experienced reverse mortgage lenders in the U.S. We deliver education, home equity solutions, and personal care to senior homeowners and mortgage partners. Liberty provides reverse mortgage solutions including Home Equity Conversion Mortgages (HECM) and proprietary reverse mortgage loans to retail consumers, wholesale and correspondent partners.
At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards.
Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.
