Assists in the physician advisor process for cases sent for peer-to-peer review. Supports the scheduling of reviews, communicating the results and completing the required verbal and written correspondence.

• Provides non-clinical support to workflows involving utilization management.


• Performs outreach contact to providers and written notification to providers and members for initial determinations.


• Consults with internal departments to ensure cases meet guidelines.


• Researches cases referred to peer review and contacts the facility to schedule a physician-to-physician review.


• Documents task completion in applicable internal systems.


• Maintains the integrity of the company relationship with stakeholders by researching and responding to provider needs.


• Identifies risk situations and escalates to supervisor as appropriate.


• Achieves and maintains department and individual performance standards.


• Prepares administrative, approval and clinical denial letters as assigned.


• Reviews completed denial letters to ensure accuracy, template use and within the appropriate grade level.


• Troubleshoots issues noted on letters by coordinating with team members and physicians to ensure clear and accurate letters. Completes data validation for data entry on letters (address, dates, and other fields as applicable).


• Assumes responsibility for self-development, career progression and ongoing training to ensure accuracy of work.


• Assists in the mentoring and training of new UM Support Specialists.


• Coordinates and manages distribution of correspondence and materials to enrollees and providers.


• Participates in operational activities, including data collection, tracking, and analysis.

Responsibilities
Understands health plan benefit structures.
Familiarity with psychiatric/medical terminology.
Strong verbal and written communications skills.
Possesses initiative and interpersonal effectiveness
Is personally accountable and adaptable.
Is effective at building strong interpersonal work relationships.

General Job Information

Title
UM Support Specialist I

Grade
19

Work Experience - Required
Healthcare

Work Experience - Preferred

Education - Required

Education - Preferred
Associate

License and Certifications - Required

License and Certifications - Preferred

Salary Range

Salary Minimum:
$37,725
Salary Maximum:
$56,595

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.