Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Are you ready to take your career to the next level by joining a global medical device market leader in diabetes care?

At Insulet Corporation, we are transforming lives with innovative products that empower people living with diabetes to take control of their health. Over years of technological advances, we developed Omnipod®, a line of tubeless, wearable, Pod-based insulin management systems.

Position Overview

This position supervises the day-to-day operations of the Insulet Corporation Clinical Operations Specialist (COS) team. They will be responsible for managing existing and new processes as well as discovering and implementing continuous improvement opportunities through the analysis of data and project management. This position reports to the Clinical Support Manager.

The ideal candidate must demonstrate strong administrative, managerial, coordination, planning and logistics skills. The candidate must have the ability to contribute creative yet practical solutions to problems. The ideal candidate will be able to work effectively in a key cross-functional role within Insulet Corporation and across external business partners.

Responsibilities

• Supervise day-to-day operations for the Clinical Operations Specialist team, serving as the main escalation point for any questions/issues and managing processes.

- Set up of Certified Pod Trainers in CRM for product certification

- Initiation of training contracts for clinics and certified pod trainers

- Auditing trainings submitted in CRM

- Setup of vendor accounts

• Define, manage, and implement enhancements to processes and systems to refine the Clinical Operations structure.
• Preparation of daily, weekly, monthly and quarterly reports as requested.
• Provides coaching and feedback to the Clinical Operations Specialist team.

• Work in conjunction with Compliance, Legal and Accounts Payable to assist in responding to contacts
• Performs other duties as assigned.

Education and Experience

Minimum Requirements:

• Bachelor's degree and 5+ years of experience in field/office management role

Preferred Skills and Competencies:

• Strong background in workforce management, service quality management and contracting management.
• Excellent interpersonal, managerial organizational skills, ability to work independently and as a member of a team.

• Ability to prioritize, actively seek input and create/innovative solutions to support the Clinical Team.

• Experience providing remote support

• Very strong computer skills to include, but not limited to Microsoft Software and Salesforce

Physical Requirements:

• Requires sitting and standing associated with a normal office environment.
• Manual dexterity is needed for using a calculator and computer keyboard.
• Lightweight lifting may be required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This position may require occasional travel.

If you're ready to be a part of a company that's changing the future of diabetes care, we want to hear from you. Join us at Insulet Corporation, where your talent will make a real difference in people's lives.

NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote

Additional Information:
The US base salary range for this full-time position is $68,900.00 - $103,550.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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