We are seeking a full-time Order Management Account Representative in our Olathe, KS location. In this role, you will be responsible for direct, day-to-day contact with OEM and Dealer accounts, managing purchase requests to successful delivery as well as establish and maintain strong relationships with external customers and various internal partners.
Essential Functions
Analyze program progress and provide summaries, ensure compliance with contract & program guidelines, forecast, and track developmental program costs
Ensure communication is timely/accurate as it relates to orders, shipments, applications, sales promotions, and new products and communicate effectively at all levels/facilitate problem-solving across inter-departmental teams
Manage the outlined order process and communicate with Order Analysts, Production, Sales, Shipping, Application Analysts, Warehouse, Finance and any other personnel needed to assist in successful order delivery
Initiate order entry into Oracle via EDI, DRC, downloads from customer portals, or manual data entry, verifying requests match Oracle order information and resolve any variances with the customer as needed
Answer and handle customer phone calls, emails and chats to ensure customer requests are processed in a timely, accurate, and satisfactory way
Inform customer of unit prices, shipping dates, inventory availability, anticipated delays, and any additional needed information
Follow up on customer requests, inquiries, and complaints in a timely manner and lead inter-departmental teams to identify/resolve issues
Submit shipping discrepancy forms as needed for damaged / incorrect parts, missed delivery dates, etc.
Issue Return Material Authorizations and credit / debit memo's when applicable
Transmit routine requests for payments or advise Finance if further investigation is required (as assigned)
Partner with Garmin Sales staff in meeting customer expectations
Manage order process to ensure Garmin is in contract compliance and communicate with necessary departments when questions / concerns arise
Analyze program progress and provide summaries, compile statistics, and prepare reports for Management, Finance, Marketing, and others as required
Calculate claim or rebate amounts on specified accounts
Accept/complete projects, attend meetings and training sessions and other miscellaneous department duties as assigned
Maintain knowledge of Garmin products and various documentation requirements (ex. aviation 8130 tags, certificate of conformance, customer routing guides etc.)
Maintain knowledge of current marketing programs and how to administer them
Represent Garmin at industry and professional meetings, trade shows and conferences when required with minimal travel opportunities
Basic Qualifications
Bachelor's Degree AND a minimum of 1 year relevant experience OR a minimum of 5 years equivalent combination of education and relevant experience
Experience working in a fast-paced, account or project management / customer service environment
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Skilled in working with inter-departmental teams to define processes and resolve issues
Proficient using Microsoft Office Suite
Must be positive, detail/team oriented, a driven problem solver, multi-tasker, and self-starter with the ability to prioritize and work proactively/effectively in a fast paced, deadline-driven environment with proven success in solving difficult problems
Desired Qualifications
Fully knowledgeable in all aspects of order entry system with a thorough understanding of Oracle
Order administration experience in a business-to-business environment
Electronic Data Interchange (EDI) experience
Experience leading account or project management teams; facilitating troubleshooting / problem-solving activities
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
