People love to work here, plain and simple. It's easy to love your job when you're surrounded by driven, passionate leaders. We show up every day and give it our all; not because we have to, but because we want to.
POSITION SUMMARY
Overall responsibility for a market, partial market, or segment of accounts including customer satisfaction / client engagement, project development, operations, pre-construction services and leadership and development of teams. These responsibilities are to be delivered in conjunction with the overall Business Unit strategy and business plan including assisting in the development and execution of sales & revenue goals, profit and loss, and team development. This role will assist Business Unit Leader in executing and leading the implementation of Company and Unit strategy.
PRIMARY RESPONSIBILITIES
Associate Development & Engagement
Assists in recruiting efforts to identify and recruit qualified candidates to fulfill staffing needs, with assistance from Human Resources and Vice President.
Leads the training and development of project team/teams.
Maintains and enhances culture and ensures engagement and retention of project team/ teams across any departments regardless of direct reporting structure.
Communicates regularly with associates regarding expectations, goals and performance; aids in developing and executing associate specific development plans
Leads and assists in identifying and developing future leaders and managers
Customer Satisfaction
Overall responsibility for acting as primary relationship owner and client face for specific accounts or market segment.
Accountable for client engagement and overall satisfaction.
Leads the management of client, design, and trade partner relationships.
Develops, communicates and implements action plans to improve customer experience based on client feedback and surveys.
Manages conflict, ensuring issues are resolved and involving appropriate leaders as necessary.
Operations
Overall accountability for the operational performance and profit and loss of the accounts or market segment.
Leads overall plan for the maintenance and growth of the accounts or market segment
Ensures execution of the Project Financial Plan (PFP).
Overall responsibility for risk mitigation.
Manages financial forecasting for team and accounts (WIP).
Assists with the execution of corporate strategies and leads team towards business unit and company vision.
Ensures effective account management during preconstruction process.
Ensures continuity in transition between preconstruction and construction teams.
Leads the review and negotiation of contract terms with clients.
Responsibility for staffing and chargeability for team.
Project Development
Capable of working with and leading cross functional teams including Marketing, Business Development, Operations, and Preconstruction in the development and execution of successful project pursuit plans, proposal responses and interviews with assistance of the Business Unit Leader.
Works with clients during pursuit process to identify needs and develop a plan to meet those needs, works to become a trusted advisor with clients, accounts, and within market sectors.
Works with VP, Business Unit to develop and execute business development plans for the accounts or market sector(s).
Stays current with market conditions and competitive environment for assigned market sector(s).
Participates actively in community and professional associations to contribute to the overall community, promote the company name, and build networks.
MINIMUM QUALIFICATIONS (minimum requirements before going into job)
Bachelor's Degree in Construction Management, Engineering, or related field.
15+ years in a construction operations leadership role.
Demonstrated success leading multiple project teams, and/or large complex projects, with highest of quality.
Superior leadership skills that are recognized, respected, and followed by associates.
Proven business acumen in understanding whole company perspective.
Has consistently demonstrated proficiency in leading project development process.
WORKING CONDITIONS
The position requires work in an office environment and on project sites. Some travel may be required.
Note: This job description reflects a summary of the job and does not prescribe or restrict the responsibilities that may be assigned. The job description is subject to change at any time.
