Job Description:

Monroe Community College

Location: Rochester, NY Category: Professional Staff Posted On: Mon Dec 16 2024 Job Description:

Function of Position:

Learning Resources supports both students and faculty with technology instruction and learning. Part time professionals are front line support for services for the Monroe Community College Student Technology HelpDesk.

Examples of Duties & Responsibilities:

Primary Functions

• Assists in the operations of the Library, Learning Commons, Student Technology Help Desk.
• Create and maintain support tickets and follow-through to resolution.
• Assist students with questions concerning classroom related software, Brightspace, 3rd party software, 3rd party online course systems, registering for classes, accessing online Financial Aid documents and Registration events.
• Perform and assist students with Account Setup, Password Resets and Changes, Alumni Banner resets, email access and troubleshooting, account look up and installation of Academic Software on laptops and tablets.
• Answer and respond to phone calls, voicemails, and e-mails received at the Student Technology Help desk.
• Fix tier one and tier two laptop issues, including malware and virus removal, installation of 3rd party software required for classes. Troubleshooting, installation and general software errors.
• Assist students to connect to the campus wireless network (Wi-Fi) on tablets, e-readers, phones and laptops.
• Assist students with setting up and utilizing Zoom application. Troubleshoot Zoom issues
• Assist students in connecting their student email account to their phones and tablets apps.
• Other duties as assigned by Assistant Director - Learning Resources

MCC Expectations:

• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students.

Job Requirements:

Required Qualifications:

• High School graduate
• Ability to work in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to quickly troubleshoot and resolve technology issues
• Reliable transportation

Preferred Qualifications:

• Bilingual and able to read, write, and speak Spanish, or other languages, proficiently

Additional Information:

Salary: Hourly rate of $18.00.

Schedule: Monday-Friday 9:00 am - 12:30 pm; 17.5 hours weekly.

MCC offers a Flexible Work Policy for benefit eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based upon business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.

Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short term, temporary basis.

Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.

Notice of Non-Discrimination
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