Job Description: Oregon Health & Science University
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.
Behavioral Health Support Specialist
US-OR-Beaverton
Job ID: 2024-32577 Type: Regular Part-Time # of Openings: 1 Category: Hospital/Clinic Support Beaverton, OR
Overview
Provides high quality service to assist patients in accessing local resources based on provider assessment and referral that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face and over the phone customer contact skills, crisis management, facility with available information, technology, and the continuous application of process improvement methods and skills. Refers patients to local resources based on their individual needs and assists patients in connecting with resources. Responsible to reviewing Epic Social Work pool on a daily basis, triaging referrals from medical providers and routine to socials workers as appropriate. Gathers and verifies patient information including demographics, insurance coverage, and financial status as needed to assess eligibility for resources and programs.
Assists Behavioral Health Consultant with administrative duties and general office tasks including retrieval and return of phone calls, electronic messages and faxes, making copies, completing paperwork and referral forms, creating marketing materials, and other activities as needed to support the Behavioral Health Consultant.
Maintains accurate and timely documentation of patient care activities in efficient manner per departmental policies. Completes all OHSU/Joint Commission mandatory education requirements and activities within established timelines. Yearly competencies as identified by department.
Participates in department meetings; participates in workshops, seminars and training sessions to maintain professional competency; assists in staff education; visits community facilities, programs or services to acquire pertinent resource information.
Other duties as assigned.
Responsibilities
A bachelor’s degree, or three more years of experience which shows: a) knowledge of community resources; b) knowledge of patient & family rights; c) knowledge of medical terminology; and d) knowledge of implications of the effect of illness, injury and/or disability on patients and families.
Two years of social service work experience providing supportive counseling to clients on a one to-one basis which includes full responsibility for handling each case plan.
Intermediate level skills in Microsoft Word.
Demonstrated ability to work with a variety of diverse customers in difficult situations.
Skill in develop in and maintaining professional relationships.
Ability to prioritize work demands.
Ability to interpret and follow policies and procedures.
Ability to perform the job duties with or without accommodation.
Qualifications
Bachelor’s degree in social work (BSW)
Experience within a medical service delivery system or health plan (Medicare, Medicaid).
Experience working with an electronic medical record system.
