JOB SUMMARY

Leverages Business & technology resources to accomplish functional, business unit or enterprise-wide strategic goals. Provides leadership in the identification, development and implementation of processes enabled by business systems/technical services to meet functional business unit and/or corporate objectives. Leads the planning, staffing, budget management and effective delivery of major projects and/or support functions. Develops capable organizations and teams with skills, knowledge, and vision necessary to support the Vericast mission. Responsible for the enterprise delivery of customer facing technology services. This position will lead a team charged with delivering high-quality cost-effective services including communication and collaboration technology and services, endpoint systems management, endpoint asset management, shared computing environments, virtual desktop and virtual application services, remote assistance, desktop OS patch and migration management, desktop software packaging and distribution management. This position will be focused on enhancing the collaboration and end user computing environments.
This position is responsible for partnering with all IT and business leadership to develop technology strategy implementation plans, adoption methodologies and operational support for the previously mentioned service areas. The Sr Manager of Collaboration & End User Computing is accountable for continuously evolving product offerings and sourcing strategies that align with business strategies to ensure the best possible performance and outcomes for Vericast.

KEY DUTIES/RESPONSIBILITIES

• Effectively manage vendor partners including addressing issues/concerns and providing solutions with favorable outcomes for Vericast. Lead the development and execution of marketing and adoption approaches to maximize customer value of technology investments. Develop technology strategies that support long-term growth and sustainability. Develop an operational plan that is flexible in a changing environment.


• Collaborate with peers to set standards of high-quality service consultation and product to customers through understanding of business needs and through the development of seamless transition of work processes across departments in the IT division. Develop and manage relationships throughout the organization to reinforce a culture of service and collaboration. Establish metrics and measure return on investments.


• Continually seek and consider innovative solutions to business problems and apply as relevant in support of the organization's mission culture and philosophy. Develop best practices and drive the process of creative thinking and solutions. Lead change and adoption of new processes and technologies.


• In collaboration with senior leaders develop and achieve a resilient organizational structure and workforce to support long-term objectives. Provide opportunities and framework for team member's career advancement. Responsible for the interpretation communication and understanding of department and company goals mission and philosophy to team members. Provide consistent performance feedback.


• Working with department leaders determine where financial and human capital resources are best utilized and allocated to maintain efficiency and operational excellence. Responsible for establishing and operating within department budget.


• Maintain knowledge of competing projects and programs across departments and outside area of accountability. Collaborate with peers to prioritize projects deliverables and resolve competing priorities. As a collective senior management team provide recommendations to IT leaders.


• Selects develops and motivates qualified staff to effectively carry out departmental functions and responsibilities. Provides management direction to staff. Prepares and conducts employee performance appraisals and personal development plans. Manages staff resource availability relative to SLAs support demands of the business and project workload demands. Responsible for supporting and complying with internal and external audits to include providing information performing assigned tasks to ensure compliance and preparing and maintaining evidence that key duties identified as internal controls have been performed.


• Other duties as assigned. In addition to regularly scheduled hours and responsibilities IT staff and management are frequently required to assist on special projects and emergencies. This includes but is not limited to regularly scheduled evening or early morning maintenance and emergency response at any time (24x7x365). These additional responsibilities are an essential function of the job and are required to ensure continuous operations and minimize disruption to end-users.


• Lead the development of client hardware and software lifecycle management programs towards an outcome of a highly available and high-performance service.


• Utilize industry standard key performance indicators to continuously evaluate service value against competing external providers. Leverage quality cost and customer satisfaction metrics to deliver the right level of service to meet Vericast business needs. Develop and maintain strong relationships with business leadership ensuring daily technology service needs are met and issues resolved.

• Bachelor's degree in Computer Science, Business Management in Information Systems or related field desirable


• Microsoft Certified Technology Specialist certification is a plus but not required

• 7 year's management experience with heavy customer/client interaction and executive support experience.


• 7 years' experience with industry standard end-user technologies including hardware mobility, operating systems, software automation, communication tools, security\\identity management, directory services, software management, messaging\\collaboration technologies.


• Strong problem solving and logic skills required. Strong organizational skills required. Excellent verbal communication skills required.


• Ability to work on projects in team setting. Ability to communicate program standards and requirements to employees and contractors. Ability to independently manage multiple assignments. Ability to participate in team-based projects comprised of employees with various amounts of experience and skill levels.

Proven written communication skills in addition to strong verbal communication.
\nEstablish and maintain effective relationships with internal/external customers and gain trust that delivers success.
\nProactively seeks informational needs of internal/external customers and uses customer feedback to assess, determine course of action and implement plan to improve/enhance products and services.

OTHER

Supervisory Responsibilities: 5+ direct reports
\nFull responsibility for people/department's performance and results and for department structure, training, development, and planning.

PHYSICAL DEMANDS / WORKING CONDITIONS

• Extended Use of Computer Monitor • General Office Environment • Carrying • Ability to Adjust Focus • Using both hands • Handling • Hand-to-Eye Coordination / Motor Skills • Hearing • Kneeling • Pulling • Pushing • Reaching • Sitting • Standing • Talking • Twisting / Turning • Typing • Walking • Writing • Close vision • Close vision for long periods of time • Color perception • Depth perception

All team members are responsible for demonstrating the company's Core Values at all times and for using Performance Excellence principles to continuously improve effectiveness, efficiency, products, and services. This includes, but is not limited to, participating on improvement teams, recommending, and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc.

All team members are responsible for supporting and complying with internal and external audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed.

All team members are responsible for supporting and complying with safety and security policies to promote a healthy working environment.

Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K and generous PTO allowance. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!

At Vericast, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community.As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.com . EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .