Position Summary: The Service Technician is responsible for assisting with oversight of the physical asset and ensuring customer satisfaction. This position will diagnose problems and makes repairs in areas such as HVAC, electrical, plumbing, carpentry, dry wall, interior and exterior structural, appliances, and assist with apartment make-readies along with preventive maintenance and construction or rehabilitation projects for the property. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.
Essential Job Functions:
Uses service request system to schedule and establish priorities with daily assistance from Community Manager and Service Manager.
Repairs/replaces any apartment material/maintenance requests within scope of management responsibility including but not limited to the following areas- HVAC, electrical, plumbing, carpentry, dry walling, interior and exterior structural, appliances, and apartment make-readies; including exterior grounds and common areas of the property.
Monitors the completion of service requests while limiting callbacks and ensuring customer satisfaction.
Complete understanding and working knowledge of the companys policies and procedures. Assisting with ensuring that established preventative maintenance programs are implemented, followed, and documented per BH program guidelines.
The ability to use independent judgement while dealing with moderate to high levels of stress due to meeting deadlines, reprioritizing activities.
Works with the office team and Maintenance supervisor completing move in/move out reports. Completing work per schedule, discussing as needed any major expense before acting. Reporting to Community Manager when completed units are ready to show.
Assist with identification and correction of hazardous community conditions including daily touring of the property reporting any hazards to the Community Manager and Service Manager. May assist with repairing hazards.
Shares on-call responsibilities with the maintenance team; responding to resident requests within 24 hours and hazardous weather problems as soon as made aware of the situation.
Assist with inventory and ordering supplies, and may be responsible for pick-up of supplies as-needed.
Other duties as assigned
Required Qualifications/Skills:
Six months to one-year general maintenance and safety experience
Demonstrated knowledge of building maintenance and repair and preventative maintenance programs, irrigation and pool systems, large and small appliance repair
Basic computer skills/knowledge required to perform job functions
Ability to work independently with minimal supervision
Excellent time management skills; ability to prioritize work functions
A positive, team-oriented attitude, and ability to work with a diverse group of people and customers
Required to provide own (industry specific) hand tools
A valid drivers license and/or reliable transportation required
Regular attendance, punctuality and dependability required
Desired Qualifications/Skills:
Six months to one-year general knowledge/experience with all major types of heating and air conditioning
HVAC certification or ability to obtain
EPA Certification in areas of Type II-domestic HVAC systems, 410A- or ability to obtain
CPO (Certified Pool Operator) or ability to obtain
Required Qualifications/Skills:
Six months to one-year general maintenance and safety experience
Demonstrated knowledge of building maintenance and repair and preventative maintenance programs, irrigation and pool systems, large and small appliance repair
Basic computer skills/knowledge required to perform job functions
Ability to work independently with minimal supervision
Excellent time management skills; ability to prioritize work functions
A positive, team-oriented attitude, and ability to work with a diverse group of people and customers
Required to provide own (industry specific) hand tools
A valid drivers license and/or reliable transportation required
Regular attendance, punctuality and dependability required
Desired Qualifications/Skills:
Six months to one-year general knowledge/experience with all major types of heating and air conditioning
HVAC certification or ability to obtain
EPA Certification in areas of Type II-domestic HVAC systems, 410A- or ability to obtain
CPO (Certified Pool Operator) or ability to obtain
