Medela is seeking a Temporary Customer Excellence Specialist, Professional Care (Hospitals)
You have a passion for customer service and communication
You have a love for investigating and problem-solving.
You bring experience in product resolution, specific to warranty guidelines.
You have strong experience managing and maintaining service and repair processes.
Your customer-centric approach helps you understand and address the full scope of any situation.
You excel in fast-paced environments and have a keen attention to detail.
You possess strong skills in ERP, CRM, and MS Office.
You are open to a temporary position.
This position requires a 100% on-site presence in McHenry, IL.
Education/Experience Requirements – TemporaryCustomer Excellence Specialist, Professional Care (Hospitals)
High school diploma or general education diploma (GED) required
Minimum two years of experience in customer service, inside sales, general accounting, or related role required
Experience working with capital equipment programs
Proficient in Windows environment, with Excel experience
Problem-solving ability with attention to detail
Excellent verbal and written communication skills
Experience working in an environment with global objectives
Essential Job Responsibilities - Temporary Customer Excellence Specialist, Professional Care (Hospitals)
Manage capital equipment programs for hospital accounts
Investigate and maintain accurate serial records for hospital equipment through reporting tools and audits
Process system-driven and manual entries for billing programs, including but not limited to monthly flat rate, fixed rate, daily and prepaid hospital agreements
Maintain the integrity of ERP capital equipment contracts via corrective action and updates as needed.
Manage and maintain service and repair processes for hospital accounts
Facilitate shipment and return of demo equipment for sales personnel and internal departments
Advise proposers of implementation considerations for new capital equipment programs
Define and develop processes that work with our current ERP system, adjusting as needed for improved efficiency to achieve desired outcomes
Complete equipment transfers after verifying the accuracy of the request
Enter and troubleshoot Orders and Return Merchandise Authorizations for capital equipment for hospital accounts; issue prepaid return shipping labels when required
Process debits/credits for all hospital activities; including lost equipment, returned equipment, rental program adjustments, and credit and rebill for repairs
Monitor, investigate, and resolve issues related to capital equipment shipping & returns, complaints, and discrepancies in system serial reports for hospital accounts.
Assist with system testing relevant to capital equipment transactions
Document internal/external communication related to hospital account management
Assist internal and external customers by monitoring and responding to all hospital requests through various communication channels
This is not a job description. More details will be provided regarding the functions of this position.
At Medela, you will be joining a global community of colleagues, united by the purpose that drives our business: helping people. Medela exists to advance human health and well-being through knowledge-based and innovative human milk and medical vacuum solutions.
Our employees are empowered to serve this purpose in a family-owned company that is growing rapidly around the world. We value intensive exchanges, diverse perspectives, and unbureaucratic decisions. You will have the opportunity to develop at an international level, and witness the direct impact your work has on our company’s success.
If you are interested in this opportunity, we are looking forward to receiving your application. For this position we only consider direct applications - thank you for your understanding.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, citizenship, sex, protected veteran status, age, physical or mental disability, medical condition, HIV/AIDs status, marital status, domestic partner status, sexual orientation, gender identity (transgender status), weight, height or any other characteristic protected by federal, state, or local law or ordinance.
