TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.
The Director of Operations is responsible for ensuring the highest level of quality service to patients, providers and employees of TrueCare. This role will effectively and efficiently improve productivity and lead and manage operations and programs at health centers within the organization as assigned by the Vice Presidents of Operations. As we continue to grow and expand our services, we are looking for someone with experience working in a Primary Care environment, outpatient/ community clinic or FQHC (Federally Qualified Health Center). Overseeing operations, staffing levels, and all aspects of patient care and satisfaction, including compliance at several different locations.
Duties & Responsibilities:
Implement, manage and evaluate operation processes and procedures, in accordance with the standards and procedures set out by the organization.
Maintain current all clinical, administrative and program policies, protocols and procedures.
Assess, collaborate, plan, design and operationalize new workflows and programs that are innovative within the health centers.
Develop, design and implement systems to improve and enhance the delivery of quality services at designated health centers.
Direct activities related to federal, state and local programs to ensure that regulations are followed and contractual requirements are met.
Participate and collaborate with members of the Corporate Executive Team (CET) and Clinical leadership in creation of annual budget; ensure that operational processes stay within agreed upon budgets and timelines.
Facilitate and manage successful completion of goals set forth in designated clinic BANG reports; collaborate with clinic leadership staff to create action plans for selected items not achieved in the BANG reports.
Lead, facilitate and/or participate in regular meetings with the CCOO or VP of Operations, Core Operations Team and designated health center/department, and follow up on all action items, as assigned.
Participate in internal special projects, as assigned, and represent TrueCare in external projects involving other agencies.
Enhance and promote the image of TrueCare in professional and community settings and maintain cooperative relationships with the community, other health care agencies and funders.
Work with medical staff in program planning and review and in taking the necessary steps to reach goal expectations.
As assigned by the CCOO or VP of Operations, lead, facilitate and/or participate in task forces and committees that will enhance effective and efficient quality services to patients and employees.
Collaborate with members of the Key Leadership Team (KLT) to achieve goals and objectives asset forth in the Strategic Business Operational Plan.
Attend conferences or seminars to enhance knowledge and skills as assigned and approved by the CCOO or VP of Operations.
Job Requirements
Bachelor’s degree in business, finance, management, public health or a related field, or equivalent work experience.
At least five (5) years work experience in healthcare operations management, preferred in non-profit or a corporate medical environment.
At least three (3) years’ experience overseeing and developing staff in healthcare environment
Computer proficiency with Microsoft Office suite products, including Outlook, Word, Excel and PowerPoint.
California Healthcare law work experience
Nice to Have
Master’s degree in business administration, finance, health care administration or related field.
Experience managing an operational budget with practical knowledge of program management, budgeting, financial management, and profit and loss statements.
Experience working in a Federally Qualified Health Center (FQHC).
Project Management Professional (PMP) certification.
Will be required to travel between all TrueCare sites and locations therefore CA Driver’s License and clean driving record required.
Benefits:
Competitive Compensation
Competitive Time Off
Low-cost health, dental, vision & life insurance
Tuition Reimbursement, Employee Assistance program
The pay range for this role is $82,000 - $102,000 on an annual basis.
TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law. Our goal is to promote and ensure authentic inclusion, belonging and support for all team members recruited or employed here. In the spirit of pay transparency, we are excited to share the base salary range for this position.
If you are hired at TrueCare, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer generous benefits and retirement plans.
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