Job Description:
Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.
Under the direction of the Associate Director of Admissions Technology & Operations, and working in collaboration with the Site Manager and Admissions department, the Test Proctor in the College Assessment Center administers and proctors the college placement test and other assessments to individuals and groups with fidelity to testing policies and procedures.
Administer computer-based assessments offered by and through the Assessment Center following all proctoring guidelines. Assessments may be offered in person (on-campus, at high schools, or community partner sites) or over Zoom.
Maintain confidentiality and security of all test materials, results, test logs, and other test documents. Understand and uphold test procedures; adhere to academic integrity policies and procedures.
Provide high-quality customer service, ensuring all students, faculty, and staff are treated respectfully and with dignity. Communicate clearly with students and staff on testing processes.
Perform daily tasks such as monitoring the Assessment Email account/responding to student and staff inquiries, responding to student requests through Google Forms, answering phones, making appointment reminder calls, taking notes, scheduling accommodations room, logging assessments through Navigate360, issuing referrals through Navigate360, following up via phone and email.
Create placement testing vouchers for students, maintain daily testing schedules, and document as necessary.
Perform data entry process of placement test scores into the College's student information system (Banner, CRM Recruit, Navigate360, etc.); collaborate with the Admissions department to maintain the integrity of test scores entered into the SIS.
Work with the enrollment management staff on special projects such as integrating and training proctors of the Assessment Center with Navigate360 tools (Kiosks, Center's availability, student appointment scheduling, etc.) and new assessment systems.
Perform daily site opening and closing procedures.
Provides data entry and data correction of prospective student information and completes follow-up via CRM (Ellucian Recruit), Banner student information system, and EAB Navigate360
Perform other related duties as needed to support the programs' goals.
Knowledge of: Standard office practices and procedures
Ability to: Maintain confidential and sensitive information; exhibit a pleasant public manner; work independently; exhibit attention to detail; maintain an organized working environment; apply ethical standards to work situations; make work decisions in accordance with HCC's values; show respect and sensitivity for cultural differences, and promote a harassment-free environment; embrace and support constructive change.
REQUIRED:
High school diploma or equivalent1-2 years of customer service experienceProficiency in using a personal computerProficiency with using ZoomAbility to explicitly follow oral and written instructions; Excellent verbal communication skills and interpersonal skillsAble to work independently and responsibly as well as part of a team Commitment to effectively engage individuals and groups with backgrounds identities, and from communities different from one's own Excellent organizational skillsAble to work flexible hours weekly including some evenings and weekendsAble to proctor the placement test at off-campus locations; Ability to work effectively with a diverse faculty, staff and student body
EQUIVALENCY STATEMENT: Applicants who do not meet the required qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position.
PREFERRED:
Experience working in a post-secondary environment
Experience administering placement tests
Basic computer trouble-shooting experience (hardware/software/networking);
Bilingual (English/Spanish)
Part-Time, Non-Benefited
Salary: $18/hour
Hours: 18.5 hrs./week; ability to work flexible hours including some weekends and evenings
Funding Source: Trust
- All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
- Pre-Employment Background check, including Criminal History will be conducted for all positions.
Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
