The Collections Specialist will follow company procedures to ensure timely collection of monies due for jobs billings and/or account balances. This role will coordinate efforts with branch support personnel for collections on all monies owed to ensure healthy cash flow for the organization.
Responsibilities:
Follow process of contact, follow-up and documentation on customer accounts to the point of collection or resolution.
Work closely with the billing clerks or department managers to communicate with customers who are not paying timely and next steps in collections process
Establish and maintain relationships with customer personnel responsible for payment.
Identify and communicate patterns of failure with respect to collections and recommend solutions to branch and Collections Supervisor
Follow escalation process to ensure lien rights are not lost
Partner with Project Managers and Billing team to facilitate prompt and accurate payments.
Documentation and Administrative Duties:
Make recommendations to improve quality of collection procedures.
Teach collection best practices to branch support and project management teams.
Send out monthly statements to customers (mail and email) and as requested
