The mission of the Harvard Innovation Labs is to foster an innovation ecosystem across Harvard University that inspires, connects, and advances entrepreneurial leaders and innovators through its three-lab ecosystem: the Student i-lab for student-led ventures, the Alumni Launch Lab for alumni-led ventures, and the Pagliuca Harvard Life Lab for biotech and life sciences startups founded by Harvard students, alumni, faculty, and postdoctoral students. Visit innovationlabs.harvard.edu for more information.
The Senior Associate Director, Technology and Data Management, is responsible for the Harvard Innovation Labs' (HIL) technology and data solutions. The role assesses current and anticipates future technology needs in order to support student and alumni innovators and improve HIL processes. The Senior Associate Director is the subject matter expert and administrative owner of existing technologies and related systems, including but not limited to applications, database systems, integrations between platforms, hardware, and software. This role also serves as the primary partner with HBS IT and Harvard University IT (HUIT) for alignment, shared solutions, and shared services. The Senior Associate Director reports to the Senior Director of Administration and partners closely with them to research and develop strategic initiatives that will prepare HIL to be ready for future needs and continued digital transformation.
Information Technology System Management
Oversees the technology behind all enterprise systems including, but not limited to, customer relationship management, content management system data feeds and access management, program application software, data reporting and related dashboards, email marketing system data feeds and integrations, customer support systems, and other platforms utilized to achieve HIL's mission. Works in partnership across the technology team to distribute responsibility accordingly.
Manages RFP processes and ongoing relationships with vendors, providers, and consultants to help build out technology solutions. Serves as HIL's technical expert on vendor-based technology solutions. Oversees the relationships with external technology vendors for HIL projects and collaborates with HUIT and HBS IT to ensure compliance and integration with School policies, contracts, and support.
Manages relationships across the university to ensure technical understanding of university-wide systems, such as HarvardKey SSO and data feeds, to ensure proper integrations with HIL systems.
Technology Strategy
Through strong leadership and close communication and planning across our student and alumni programs, advising, communication/marketing, and operations teams, the Senior Associate Director identifies, proposes, and implements new technology, enhancements, and transformations to create a data-driven model with exceptional user experiences across platforms, as well as one that best serves our stakeholder groups including staff, students, alumni, and expert volunteers.
Develops and manages annual technology roadmap and budget that contributes to the organization's overall strategic plan and to the achievement of both short- and long-term performance metrics.
Additional responsibilities are listed in the Additional Qualifications section below.
Basic Qualifications
Minimum of five years' post-secondary education or relevant work experience
Supervisory Experience
Additional Qualifications and Skills
Other Required Qualifications:
BA/BS required.
7+ years of work experience in technology management, portfolio management in higher education, IT analysis role, technology industry focused startup, or educational technology.
Additional/Desired Qualifications:
MS/MBA in relevant field preferred.
Experience managing a team of direct reports.
Familiarity with Agile Methodologies (SCRUM/Kanban), Certification a plus.
Strong understanding of digital accessibility standards • Strong project management and change management competencies, including leading projects requiring collaboration across teams of diverse stakeholders.
General understanding of cloud based SAAS models.
Strong communication, writing, and presentation skills
Strong understanding of and passion for the latest technologies and technology trends.
Proven ability to deliver results with minimal oversight.
Experience with Salesforce CRM.
Experience with and understanding of instructional design elements in the higher education space.
Willingness to abide by and follow the Harvard University IT technical standards, policies and Code of Conduct.
Additional duties and responsibilities include, but are not limited to, the following:
IT Leadership and Team Management
Builds strong relationships with internal stakeholders, ensuring clear communication and understanding of project goals and outcomes. Works closely with the communication/marketing team as a key partner for website management, email marketing, event management, etc. Works closely with the programs team to identify and implement solutions to improve the students, alumni, and expert's experiences. Works closely with the operations team to consult on hardware and software needs for the Maker, Media, and AR/VR studios, as well as systems and software to support the facility.
Maintains and leverages valued partnerships with the HBS IT Business Relationship Manager, and various key roles across HUIT.
Manages 3 direct reports: Technology Operations Coordinator, Business Analyst/Project Manager, and Salesforce Administrator.
Project Portfolio and Product Management
Prioritizes and scopes projects (in partnership with the technology team), assembles project partners, communicates status, and push actionable items to completion. Ensures that each project has assigned roles and responsibilities, a project plan, regular updates and communication schedules, and has gone through user testing and training.
Responsible for systems and processes for quarterly, monthly, and weekly planning (communications and meeting schedules) for both team and stakeholder planning. Works across teams to constantly manage portfolio backlog and gather information for requirements and prioritization.
Data Management and Integrity
Ensures that all HIL data, consisting of student and alumni venture information, leads, volunteer interest, event attendance, member engagement and communication, awards, program enrollment, and account updates, is collected, stored, and utilized effectively in the Salesforce CRM, through system integrations, procedures, and regular schedules; maintains the appropriate data architecture and plans for future needs.
Oversees current and upcoming data integrations with CMS (Craft), email marketing software (MailChimp), internal HIL applications (SurveyMonkey Apply), and external sources.
Oversees and enhances HIL's constituent relationship management (Salesforce) strategy, including the continued expansion and customization of Salesforce.com and required integrations across all HIL systems.
Responsible for other duties as assigned.
Additional Information
This is a hybrid position which we consider to be a combination of remote and onsite work at our Boston, MA based campus. HBS expects all staff to be onsite a minimum of 3 days per week and departments provide onsite coverage Monday - Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.
We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.
A cover letter is required to be considered for this opportunity.
Harvard Business School will not offer visa sponsorship for this opportunity.
Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment.
About Us
Founded in 1908 as part of Harvard University, Harvard Business School is located on a 40-acre campus in Boston. Its faculty of more than 250 offers full-time programs leading to the MBA and PhD degrees, as well as more than 175 Executive Education programs, and Harvard Business School Online, the School's digital learning platform. For more than a century, faculty have drawn on their research, their experience in working with organizations worldwide, and their passion for teaching, to educate leaders who make a difference in the world. The School and its curriculum attract the boldest thinkers and the most collaborative learners who will go on to shape the practice of business and entrepreneurship around the globe.
Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
LinkedIn Recruiter Tag (for internal use only)
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Department Office Location: USA - MA - Boston
Job Code: I0858M IT Business Analysis Mgt IV
Job Function: General Administration, Information Technology
Work Format: Hybrid (partially on-site, partially remote)
Sub Unit: ------------
Salary Grade: 058
Department: i-Labs
Union: 00 - Non Union, Exempt or Temporary
Time Status: Full-time
Pre-Employment Screening: Education, Identity
Commitment to Equity Diversity Inclusion and Belonging: Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EOE Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
