In this position, you'll be based in the Canton,MA office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
OUR VALUES
Our key values - Certainty, Ingenuity and Advantage - drive everything we do: you can count on us to deliver with precision and reliability, every time. We look beyond today's problems to find tomorrow's solutions, focusing on finding new and better way to unlock your competitive edge and help you achieve yourbusiness goals. We have a unique opportunity for someone to contribute their talents and strengths as an ERT Relationship Manager.
A ROLE YOU WILL LOVE
The Relationship Manager is the primary contact between Computershare Shareholder Services and its investor services clients. Basic Relationship Manager responsibilities include ensuring that clients receive the services they've purchased and that those services are delivered in a manner that meets and exceeds the clients' expectations. The Relationship Manager also coordinates all major client activities and services by interfacing with other members of the Essential Registry Team, the client, and operational units and the entire organization as needed. Additionally, in collaboration with all sales units, coordinate cross sells or up sells by introducing clients to additional Computershare products and services.
Primary Accountabilities
Establishes a professional and trusting relationship with clients
Ensures that clients' service orders are accurately communicated and executed
Responds timely to client inquiries
Monitors and manages client dividend declarations in conjunction with internal operational areas
Ensures timely funding of services (i.e. dividends) to mitigate financial exposure
Acts as the central point of contact/control for client annual meetings
Attends client annual meetings
Resolves client issues and documents service incidents, follows up with internal business units to secure responses and shares results with ERT Manager, Client and Senior Management
Assists clients with special projects, expediting transactions, troubleshooting, problem solving, and servicing of all clients' shareholder and participant accounts
Ensures that clients are informed of changes in industry and regulatory environments and the direct impact on them
Serves as a conduit to internal business units to ensure that client feedback on services is communicated timely and opportunities to improve performance can be leveraged
Monitors revenue relative to forecast and make required adjustments
Works with other Relationship Managers to ensure proper follow-through on clients' requests
Ensures accurate records (i.e. Authorized Capital, Treasury balance) by performing and assisting with reconcilement activities
Maintains functional knowledge of Computershare's processes, systems, products and services and communicate enhancements and modifications to clients
Ensures collection of receivables in accordance with Computershare's guidelines
Identifies opportunities and, where possible, coordinates with sales, marketing and product associates in the delivery of additional products and services
Coordinates with Manager, Finance, Legal and Sales associates where appropriate to determine the components of contract renewals
Attends applicable webinar, product training, and technical training (as needed)
Other duties or tasks as assigned by management.
WHAT WE NEED FROM YOU
Accuracy and attention to detail
Excellent verbal, written, and interpersonal communication skills
Strong negotiation skills
Self-motivated, confident, outgoing, and positive
Demonstrated ability to maintain confidentiality and use sound judgment, integrity, and honesty
Ability to navigate multiple computer systems and programs
Strong organizational skills
Results oriented
Appetite for learning
Ability to prioritize and manage multiple tasks consecutively
Ability to work with a moderate degree of supervision
Problem solving
Technologically Savvy - Must be able to educate clients on a variety of technological tools and resources
Customer Experience Management - Must implement strategies and techniques to ensure customers have a positive experience at every touch point.
Business Acumen - Must possess the knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions and apply this knowledge appropriately to diverse situations
Decision Making and Critical Thinking: Must be able to understand of the issues related to the decision-making process; and possess the ability to analyze situations fully and accurately, and reach productive decisions.
Client Relationship Management: Must be able to determine and satisfy client needs and maintain a partnering relationship including influencing, communicating, presenting, facilitating, and managing.
KEY QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Roles at this level typically require a university / college degree, with 2+ years of relevant experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Previous experience in an account or project management role preferred
Rewards designed for you
Paid parental leave, flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Compensation . The base pay range for this role is $60,000 - $80,000. This base pay range is specific to Columbia, MD and may not be applicable to other locations.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
ABOUT THE TEAM
Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
