The Senior Program Manager will drive our most cutting-edge and complex programs for Best Buy Health's top strategic customers in healthcare. The ideal candidate possesses innate problem-solving abilities and is an outstanding communicator. They exhibit a results-driven approach and thrive on fostering robust relationships within complex healthcare settings. The Senior Program Manager plays a critical role in shaping the future of healthcare delivery through delivering remote patient monitoring solutions in a diverse, collaborative and innovative work environment.


This position will be remote first, with an opportunity to report in-person if located in the Boston metro area; possibility for travel for in-person meetings, events and training. Travel up to 25% for in-person meetings, events and/or training.



What you'll do



• Manage and lead complex, transformational programs and projects varying in size from large to small within the healthcare technology sector, including medical device and SaaS platform implementations.


• Develop and maintain detailed project plans, timelines, and budgets.


• Provide guidance and expertise to the program management team, fostering a culture of collaboration, accountability, and continuous improvement.


• Develop and implement best practices, processes, and methodologies to optimize project delivery and drive operational excellence within the PMO.


• Partner with senior leaders to define project priorities as identified in contracts and agreements, allocate resources, and drive alignment with organizational goals and objectives.


• Monitor project performance, identify areas for improvement, and implement corrective actions as needed to ensure successful project delivery.



Basic qualifications



• 7 years project and program management experience in a customer-facing role, preferably in the healthcare sector


• 7 years of general business experience


• 2 years leading a team directly or indirectly


• Extensive experience leading complex projects and programs successfully; preferably within the healthcare or medical device industry.


• Strong leadership skills, with a track record of guiding high-performing teams through transition and change



Preferred qualifications



• 7+ years project and program management experience in a customer-facing role, preferably in the healthcare sector


• 5+ years' experience with project management software like Smartsheet, Workfront, Wrike, Jira etc.


• 5+ Years Experience Working with Senior Leaders


• 5+ Years Experience Managing Large Functional Initiatives


• PMP or similar certifications preferred


• Intermediate experience with change management methodology using impact, stakeholder analysis as well as communication plan development and execution


• Familiarity of different RASCI and decision-making models with teams


• Communication Plan development and execution experience


• Familiarity of different operating models


• Technical project management experience including working in an Agile environment



What's in it for you



We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.


Our benefits include:


• Competitive pay


• Generous employee discount


• Physical and mental well-being support


• Leading implementation of cutting edge home hospital services for top US health systems


Best Buy Health is an Affirmative Action and Equal Opportunity Employer dedicated to creating an inclusive environment that values the diversity of our employees and does not discriminate against any employee or applicant. We are committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement HERE.

About us



Best Buy Health aims to enrich lives through technology and meaningful connections. We do that by focusing on consumer health products that help people live healthier lives, device-based emergency response services for the active aging population and virtual care offerings that help connect patients to physicians.


As an Affirmative Action employer, Best Buy Health is dedicated to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or applicant. Best Buy Health is committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement HERE.

Reasonable Accommodation



Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth and related conditions. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment testing or with the onboarding process - please contact Talent Acquisition at talent.acquisition@bestbuy.com.


To learn more about, view the "Know Your Rights" poster and Pay Transparency Nondiscrimination Provision HERE.