This position is responsible for operational execution of various contract transportation customers’ requirements as well as own coordinator responsibilities. It is a pivotal front-line function responsible for Customer satisfaction and service
Responsibilities:
Provide leadership of and direction for assigned account(s)
Primary point of contact with customer/carrier interaction and daily tactical communication via phone and email
Heavy customer/carrier interaction and communication daily via phone and/or email
Facilitate specialized customer requests
Utilize methods and procedures to achieve process compliance and organization goals
Obtain basic knowledge of operational reporting for accounts
Provide feedback and recommendations to drive continuous improvement for team
Maintain high level of customer service to both internal and external customers
Provide support for customer complaints and issues
Manage methodologies to reduce spend and increase service both within and across customers
Handle operational issues: direct, resolve, alert and communicate actions required and results.
Monitor loads for exception and manage exceptions to closure
Training of carriers/customers on use of Covenant Logistics web tools
Work cross-functionally amongst all accounts using technology and business processes to ensure maximum value to customers and Covenant Logistics (customer service, planning and execution)
Enter shipment/load information from customers into TMS operating systems as needed
Completes planning, carrier selection, tendering of load/shipments
Implements track & trace functionally for every load and shipment
Execute spot buy for hot, one off and/or unusual non-contracted lanes
Provide back up where needed for coordinators that are absent.
Identify cost reduction, process improvement and revenue generation opportunities
Provide mentoring and guidance to other employees
Owns order receipt, planning and optimization, as well as carrier selection and tender for designated account(s)
Responsible for assisting a coordinator(s) handling execution through track & trace functionality for every load and shipment
Responsible for accurate data flow and exception resolution necessary for settlement and reporting
Responsible in assisting a coordinator(s) for freight claim investigation, compliance, filing with carrier/vendor, and seeing the claim through to success
Responsible for assisting coordinator(s) in recognizing problems and finding solutions to successfully execute shipments, claims, compliance, and vendor activities.
Other Tasks as assigned by management
Qualifications:
Demonstrates leadership and success in tactical roles
Has a broad knowledge of the industry and the needs of our customers
Strong problem solving, sound judgment and good decision-making ability
Good multi-tasking skills, ability to handle multiple projects concurrently
Self-motivated with strong time management skills
Maintains effective working relationships with peer departments, service providers and customers
Solid experience and knowledge of TMS, Load Boards, Excel, Access, Word, Power Point
Bachelor's Degree in Business, Supply Chain Management, Logistics, or related field preferred
Minimum one-year experience with transportation operations background required
Strong problem solving, sound judgement and good decision-making ability
Competitive Compensation
Covenant’s compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.
Pay Range: $39,998.40-$62,129.60
Pay Grade: 6
401(k) match, Serious Health Condition Pay
Full Health Benefits Package
Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance
Paid Time Off
Cultural Perks
Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program
Covenant Logistics is an Equal Opportunity Employer
