Job Description:
Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John's Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.'s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night's sleep. Position Overview:Solicits, books, plans and coordinates meetings/functions while maximizing the banquet space to meet/exceed catering sales goals. Essential Duties & Responsibilities 1. Solicits, develops, negotiates and books new and repeat business (outside calls, networking, etc.) while maximizing banquet space to meet/exceed sales goals.2. Executes market segment strategies to capture the maximum amount of revenue and meet/exceed sales goals.Assist with all inquiries within the sales, marketing and catering department, including assistance with high telephone volume and walk-in site inspections.4. Finalizes the requirements of personally booked catering events while maximizing revenue potential through up selling.5. Develops, trains and supervises Catering Sales Managers to ensure performance standards are achieved and policies are followed. 6. Supports the Conference Services Manager and Executive Meeting Manager as needed and directed by Director of Catering.7. Ensures effective communication both written (Resumes, BEO, Daily Reports), and through personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.8. Makes timely and impromptu decisions, which balance client's needs with the financial, safety and staffing goals of the hotel.9. Ensures satisfaction of client at the outset of all events.10. Complies with The Hay-Adams standards for sales and marketing, while working harmoniously and professionally with co-workers.11. Prepares status and period end reports to keep management abreast of activities. 12. Performs special projects as assigned. Qualifications:· Three years of catering sales and service experience Excellent reading, writing & oral proficiency in the English language.Proven interpersonal skills with a track record of successful client interactions.Good organizational skills and attention to detail.Ability to work long and irregular hours, weekends, and evenings.Able to negotiate, organize & work under pressure.Basic knowledge of audio-visual equipment, internet, telecommunication technology is helpful.Knowledge of Delphi Sales and Catering Software is helpful.Computer literacy to include MS Word, Excel, and ability to use e-mail and the Internet. To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Basic Expectations: Drive new business into the hotel. Manage and develop individual market to achieve booking goals. Must be able to handle and excel in both corporate and social markets. Yield catering event space to maximize revenues. Service catering accounts and build relationships for future events. Target and solicit new business. Supervisory Responsibilities: Supervises Catering Sales Managers. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work.Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions finished in written, oral, diagram, or schedule form.Physical Ability: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.Standards of Conduct:The high ethical standards of The Hay-Adams must be upheld by all members of the company. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, etc., stated in the employee handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for clients and all fellow employees and will achieve this goal through responsible actions. Note:This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment agreement. I hereby certify that I have reviewed and understand all elements of this job description and will fully comply as an employee of The Hay-Adams.
The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled
