Tampa International Airport


The Brands Associate is responsible for delivering sales and excellent customer service in designated stores.
This position performs tasks on the sales floor or in a support environment. This Associate takes pride in the
Brand, is passionate about product and delivering a positive shopping experience in a service focused,
well-maintained and friendly environment.


POSITION REQUIREMENTS:
* Demonstrated selling experience in a service oriented retail setting. Preference towards the store's
products
* Demonstrated ability to assess customer needs, upsell and make recommendations, preferably
with prior knowledge of the product lines.
* paced Demonstrated ability to promote product, influence customers and work with a team in a
fast service environment
* Significant interpersonal and relationship, demonstrated ability to stay up to date with industry
products and services. Retain and apply product knowledge


DUTIES AND RESPONSIBILITIES:
* Put the customer first at all times
* Provide memorable, highly personalized customer service through needs analyses and product
recommendations.
* Offer customers promotional products and services
* Be able to resolve customer service issues and escalate as required
* Create and maintain good working relationships with fellow associates
* Maintain store appearance with respect to visual merchandising, housekeeping and maintenance
standards
* Efficiently and accurately conduct customer transactions on our POS
* Efficiently and accurately conduct receiving, cycle counts, product returns and transfer
transactions, etc. on our handheld
* Efficiently and accurately complete any required process controls (paperwork, etc.)
* Follow company policies and procedures and maintain a safe working environment
* Process all point of sale transactions in a friendly, quick, and efficient manner while complying with
the company's Cash Handling and Loss Prevention Standard Operating Procedures
* Successfully show consistent performance on quarterly selling observations