The Inside Sales Coordinator is responsible for the coordination of clerical functions for the sales support. Working independently with minimal supervision, performs relatively complex administrative duties including creating and preparing routine materials and proofreading, verifying and editing all materials for accuracy and clarity. Answers customer inquiries and acts as liaison between customer and sales staff.
Responsibilities
Communicates with regular or prospective customers in person, via telephone, and e-mail.
Sales-specific responsibilities: prepares reports by collecting, analyzing and summarizing information. Updates sales reports, weekly and monthly.
Organizes work load to comply with deadlines and prioritizes, works independently to complete routine department or unit functions and prepare routine correspondence, reports, forms, and the like for review by supervisor.
Consults with customers, suppliers or other individuals to discuss and to resolve issues for domestic and international quotations.
Initiates & evaluates part change notices and secures customer approvals as appropriate. Initiates & evaluates sample requests and follows through to customer delivery.
Assists in quotation process from receipt of RFQ to quotation to customer including price determination. Responsible for quote follow-up and win/loss reporting. Provide historical pricing information for same customer or similar materials. Assist in channel management.
Assists with annual sales forecast for assigned accounts
Supports and adheres to policies, procedures, and operational guidelines related to established quality management system (ISO9001).
Maintains working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner.
Ensure customer requirements and quality standards are met including but not limited to setting quality objectives, corrective and preventive actions, capacity analysis, logistics information, customer scorecards and portals and maintaining excellent customer relationships and focus.
Additional duties and responsibilities as assigned. (Also included but not limited to processing annual price reviews and if necessary subsequent price increases)
Qualifications
Position requires a high school diploma and one year of administrative course work or training in office administration; two (2) years of college or business school preferred.
Five or more years’ experience in sales office environment interacting with various levels of management and customers.
Direct work experience with an industrial pump component supplier or OEM is preferred.
Proficiency in all applicable computer software programs (MS Office: Word, PowerPoint, & Excel), and applications; ERP / SAP experience preferred.
Excellent written and oral communication skills and interpersonal skills; must be detailed-oriented with strong organizational skills.
Must be able to work well with others in a team-oriented environment.
Analytical ability sufficient to handle most complex administrative functions. Considerable ability to decide on and carry out appropriate course of action in office situations; to compose correspondence; to keep records and prepare reports, and to receive a minimum of detailed supervision and guidance.
Proficiency with numbers, dollars, and units of measure
