Career Architecture Title: Director, Enterprise Architecture
Role Title: Director, Enterprise Architecture -Pharmacy Benefit Services
POSITION SUMMARY
This position plays a pivotal role in the alignment of business vision, technology strategy and investment portfolio execution in Pharmacy Benefit Services team. This team is focused on driving the enterprise strategy to unlock accretive value through Benefit Set Up Transformation and improve operational efficiency. This team will identify horizontal capabilities, align line of business initiatives that move in the direction of destination state, and develop the roadmap of incremental milestones along the way. You will be an integral part of delivering critical technology and business capabilities that enable differentiated healthcare products as part of our market growth strategy.
As a Director, you will engage broadly across Enterprise Architecture, Technology, and business Operations partners. You will engage by initiating, forming, and driving the execution of strategies, roadmaps and architectures that will include modernizing our delivery approach to extract value from our current business as well as increasing value through the introduction of horizontal, composable, digital-first platforms. In addition, the person in this role should provide a level of thought leadership by bringing an outside-in perspective in making key decisions.
This role requires high levels of influence within our business, technology and Enterprise Architecture organizations, extensive business knowledge and savvy, innovative problem-solving skills, and the ability to marry business and technology into a cohesive value-oriented strategy. This role is expected to serve as a trusted partner and advisor at all levels within the company.
This role will also provide architectural operations support upon request.
Key areas of focus:
Develop the enterprise strategy for Benefit Transformation for Pharmacy Benefit Services, use of cutting-edge technologies, and value-based milestones to get there
Modernization of Benefit Set up process using cutting edge technologies to improve operational efficiency and cloud migration
New channels and capabilities, self-service, and augmented client experiences
Orchestrate and execute test/learn experiments to gather proof points that confirm forecasted value and guide investment decisions
DUTIES & RESPONSIBILITIES:
Serves as internal leadership consultant, trusted advisor, and tech-savvy business leader with expert knowledge on industry-relevant and emerging technologies as well as agile, iterative, systems-thinking approaches who can guide Business and Technology on how to leverage
Partners with Technology and Business drive right sized and timely decisions with well-considered tradeoffs and optionality that advances an aligned Technology and Business strategy
Articulates strategy and "connects the dots" to help Business and Technology understand the enterprise strategic direction, technology impacts, and architectural strategic direction / priorities, thus enabling improved decision support, prioritization of efforts, and alignment with enterprise priorities to drive value realization
Develops short- and long-term roadmaps, outlooks, and target state architectures that are aligned with strategies and prioritize both business delivery and technical debt reduction by working through ambiguity to translate business needs to technical drivers
Drives programs, initiatives and projects up and down the organizational hierarchy and supports RFPs and client presentations when needed by providing business-facing architectural input and ensuring enterprise mindset is evident
Realizes the value of investment portfolio by creating the new and different using an innovative, lean startup, digital-first, product mindset
Drives and adapts architecture frameworks, patterns, standards, and components adoption based on organizational and business context.
Collaborates with Engineering and Solution Architecture teams on architectural topics and technology formularies
Coaches and mentors junior Architects and Technology resources across the enterprise
Evangelizes and advocates all things Enterprise Architecture (strategies, roadmaps, target state architectures, frameworks, standards, patterns, processes, etc.)
Able to serve across spectrum of Architectural roles (Business and Technology) when needed
Drives the Evernorth Architecture team to achieve its full potential by maximizing the effectiveness of its leadership the through organization, prioritization, processing, and funneling of data, information, and recommendations needed to make important decisions and take impactful action
QUALIFICATIONS:
Bachelor's degree in software engineering, Computer Science, Engineering or related field, advanced degree a plus
8+ years of experience in a software engineering, infrastructure, or architecture environment
Excellent knowledge of IT strategic planning and capability development with experience implementing technology strategy and roadmaps; operates with an enterprise mindset
Comfortable with ambiguity and willing to take principled bets; able to "think big" and challenge conventional wisdom regarding technology refresh and hype
Strong leadership, collaboration, and negotiation skills with technical and non-technical groups with a demonstrated ability to lead through influence and build consensus
Execution focused with a "get things done" attitude
Able to process high volumes of complex information, synthesize key themes, and recommend paths forward
Ability to effectively communicate complex technical concepts to senior executives and customers
Ability to build, maintain, and grow high-performing architecture teams
Deep practitioner of Agile and Lean Start-Up methodologies
Demonstrated continuous improvement and continuous learning mindset
Ability to cultivate a culture of openness, transparency, and inclusion
Self-directed and able to operate at the level of intent, not instruction to accomplish goals
Ability to make timely, right-sized, and value-driven decisions in the best interest of the firm
TECHNICAL COMPETENCIES:
Comprehensive knowledge of strategy, business, and technology frameworks, tools, and processes
Skilled at aligning technology capabilities to business solutions
Comprehensive knowledge of enterprise architecture frameworks, tools, and processes
Comprehensive knowledge of Agile and Lean Startup processes
Strong financial acumen and knowledge of financial principles that support informed decisions to extract and create value
Able to coach and mentor colleagues on architectural frameworks, patterns & best practices
Strong conceptual understanding of cloud engineering and cloud-native design
Strong understanding of modern data modeling and data architecture practices
Deep understanding of non-functional requirements and their importance to solution design
Technologies:
Generative AI and its application
Hands on working with AWS components
REST APIs and API gateways
OAuth 2.0
Java, React JS, Spring Boot, BI Tools, Data Analytics
CRITICAL COMPETENCIES:
Interpersonal & Organizational Savvy - must be able to influence and develop relationships at all levels of the organization (executive to engineers), and be able to navigate in a highly matrixed organization
Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies
Cultivates Innovation - Creating new and better ways for the organization to be successful
Leadership & Decision-making - Takes a leading position, makes decisions that are timely, right-sized and value driven
Communication - must have executive presence, ability to succinctly deliver key messages (verbal and written)
Drives Results - Pushes team and cross functional partners to deliver needed results in tough circumstances and expedited timelines
Attitude - has an attitude or persona of "let's find a way to do it" attitude - no task is too big or too small
Manages Complexity - Makes sense of complex and sometimes contradictory information to effectively solve problems
Manages Ambiguity - Operates effectively and drives work forward even when things are not certain or there is no clear way forward
Instills Trust - Quickly gains confidence and trust of others through honesty, integrity, and authenticity
Develops Talent - Mentors more junior team members to meet both their career goals and the organization's goals
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
