Job ID: 2024-16200 Type: Full-Time # of Openings: 1 Category: Customer Service InComm Payments
Overview
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
Monitor retail sales of prepaid products to identify and analyze high risk activity. Investigate and resolve unusual activity by verifying sales activity, notifying the Loss Prevention staff of the retailer or notifying the InComm Fraud and Risk Group
Takes incoming calls from our merchants assisting with the deactivation and recovery of funds when fraud events occur
Works emails from our merchants assisting with deactivation and recovery of funds when fraud events occur
Monitor and manage email alerts from fraud rules
Monitor and follow fraud procedure from alerts utilizing our Transaction Monitoring System (TMS Prepaid)
Work tickets processing requests to assist in fraud functions
Respond and react in a timely manner to escalated customer service and/or merchant requests
Ability to analyze and make decisive decisions
Ability to work in a fast-paced environment
Schedule: overnights 11:00 pm to 7:30 am Saturday through Wednesday (Off days - Thursday and Friday)
5 Week training program will take place Monday-Friday during normal business hours onsite in our Columbus Office
Qualifications
1 year in Financial Fraud & Risk is preferred
Good PC skills using MS Office including Word, Excel, Outlook (demonstrated proficiency)
Ability to work within a team (team player)
Ability to read and understand network regulations
Excellent attention to detail
Self-starter with the ability to work on multiple task (multi-task, prioritize tasks and work under pressure) with minimal direct supervision
Ability to communicate orally and in writing, ideas, concepts, recommendations, and complex information clearly and concisely in a timely manner, at a level consistent with the audience
Ability to analyze situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend practical courses of action using innovation, creativity, good judgment and strategic thinking
Excellent organization, oral and written communication skills
InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program Tier I -
