Federal Reserve Bank of St. LouisThe St Louis Fed is one of 12 Reserve Banks serving all or parts of Missouri, Illinois, Indiana, Kentucky, Tennessee, Mississippi, and Arkansas with branches in Little Rock, Louisville and Memphis. The St. Louis Fed’s most critical functions include promoting stable prices and economic growth, fostering a sound financial system, providing payment services to financial institutions, supporting the U.S. Treasury's financial operations, and advancing economic education, community development and fair access to credit. The Bank strives to maintain an engaging and exciting work environment that is both inviting and collegial.
Responsibilities
Metrics/Control Reporting and analysis:
Metrics:
Pull data from Service Now on a monthly basis. Analyze the data to determine contributing factors. What would it take to improve the performance metrics? Is it staffing levels? Is it enhanced automation? Those are the types of questions and answers I would see this person handling.
Control Reporting and Analysis:
Pull the data from Power BI on a monthly basis. There are about 20 reports that need to be pulled an analyzed each month. The reports show the errors in each of our ITAM audit controls.
I would expect this person to be able to look at the data and determine why the items are errors. What needs to be added/deleted from the record in Service Now for the records to not error out?
Make corrections to data in Service Now
Compare prior month to current month.
Document and record reporting issues with NIT. Track and follow up to completion.
Work with manager each month on audit sign off. Includes informing manager of any issues/areas of improvement
Software Data Usage analysis/monitoring:
Review list of software renewals. There are multiple per month throughout the year.
Some are local renewals.
Some require working with NIT to understand NPO license structure and provide usage counts
Proactively review software usage prior to renewal.
Reach out to users verifying need.
System IT Software savings reporting.
Local Reserve Bank level savings reporting.
Ad Hoc Duties:
Periodic meetings with IT Budget team---discuss purchasing plans and perhaps making adjustments based on budget.
BSR often asks for reports of their staff’s software or hardware assets. Requires running reports out of Service Now and scrubbing for accuracy.
Asset attestation—semi annually
Create reports out of Service Now to determine who needs to attest
Work with IT Communications team to create communications to users
Assist users with their physical attestation in Service Now
Monitor progress of attestation by running reports from Service Now.
Update leadership on progress of attestation
Work through Service Now incidents created by users as a result of asset rejections. Requires analyzing historical information to try to locate assets and determine the appropriate status of assets.
Requirements
Bachelor’s or Master’s degree in technology, emphasis on data analysis preferred
2 + years related professional work experience
STRONG organizational skills
Self-starter and creative; focus on solutions, automation, process improvements
SQL, Excel, Power BI
Service Now knowledge helpful but not required
Total Rewards
Bring your passion and expertise, and we'll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life.
Salary: $77,600-97,020
In addition to competitive compensation, we offer a comprehensive benefits package that all brought together in a flexible work environment where you can truly find balance:
Generous paid time off
Tuition & Training assistance/reimbursement
401(k) match & Annuity/Pension fund
Top-notch health care benefits
Child and family care leave
Professional development opportunities
And more...
At the Federal Reserve Bank of St. Louis, we believe the Federal Reserve most effectively serves the American public by building a more diverse and inclusive economy. Our commitment to diversity and inclusion, at all levels of the organization, has been one of our core values for many years and remains strong as we continue enhancing our efforts. Learn more about Bank’s culture.
The Federal Reserve Bank of St Louis is an Equal Opportunity Employer.
#LI-Hybrid
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Info Technology Family Group
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
