Provide customer and administrative support for provisioning and terminating access to controlled applications in a high-volume, highly regulated healthcare enterprise. Enable access to UMMS applications upon request and entitlement, and terminate access when no longer required. Serve as primary gatekeeper for governance of compliance and audit requirements. Serve as senior technical leader of the team. Work is performed under limited supervision. Direct report to the Manager, Service Desk Fulfillment.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Provide timely response to access requests, including employees, providers and contractors of UMMS; process terminations in accordance with UMMS policies and procedures.
Utilize the UMMS Information Technology Service Management (ITSM) system to receive and log activities related to the access request or termination as part of the compliance trail audit.
Review access in accordance with existing access requests, compliance audit requests, and best practices as determined by Management, Leadership and security and compliance standards.
Validate data using ServiceNow reports, Excel spreadsheets, and other data management utilities for quality control and organizational metrics.
Utilize Active Directory (AD) Manager, folder access templates, and PowerShell commands to activate or deactivate access to controlled applications.
Provision and deprovision application accounts assigned to the Fulfillment Team.
Serve as a team lead providing technical guidance and coaching to IT Application Access Control Security Specialist Is regarding identity management technical processes involving the provisioning and deprovisioning of access in accordance with Compliance and Security policies and procedures.
Serve as primary liaison to the Service Desk for escalations and VIP requests related to Access Control and Fulfillment.
Monitor key performance indicators (KPIs) and service queues; provide recommendations for workload management based on volume and labor capacity.
Prepare reports summarizing KPIs and monthly activities.
Write and/or edit PowerShell scripts for mass provisioning and Organizational Unit (OU) group inclusion and deactivation.
Maintain strict adherence to IT privileged access in accordance with applicable policies, procedures and defined standards.
Provide prompt customer assistance in the event of expedited requests, untimely deactivation, or custom access requests.
Provide written documentation for the IT Service Management System (ITSM) knowledgebase.
Provide escalation to IT Tiered support teams by obtaining and providing appropriate information for escalated issues that impact application access control.
Assist in the collection and analysis of real-time trending information regarding access request metrics.
Collaborate with co-workers and Service Desk for access breaches and security concerns.
Provide detailed records of access control for security and audit reviews.
Ability to work overtime as needed to meet operational requirements.
Perform other duties as assigned.
Company Description The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women's and children's health and physical rehabilitation. UMMS is the fourth largest private employer in the Baltimore metropolitan area and one of the top 20 employers in the state of Maryland. No organization will give you the clinical variety, the support, or the opportunities for professional growth that you'll enjoy as a member of our team.
Qualifications
Education and Experience
Bachelor's degree in Information Systems, Computer Science, or related field, or the equivalent combination of education, training and experience.
Three (3) or more years of experience in a high-volume regulated information technology delivery environment.
One (1) year of experience writing PowerShell scripts, or technical training demonstrating mastery of PowerShell scripting skills at an intermediate level.
Additional Information All your information will be kept confidential according to EEO guidelines.
