Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.
Who We Are Looking For:
Every day, Cambia's dedicated team of Insights Analysts are living our mission to make health care easier and lives better. As a member of the Quality team the Insights Analyst plays a critical role in maintaining and analyzing member experience data across multiple sources including surveys, complaints, appeals, and calls. This role will also support programming in our survey platform, ensuring seamless integrations with various databases to facilitate survey triggering and data analysis. This position supports member experience reporting that ensures compliance with NCQA Accreditation. This role also supports the member experience team by providing ongoing analytics to capture the "Voice of the Customer" and collaborates with cross-functional departments to drive change. Key responsibilities include report writing, quantitative/qualitative analysis, survey programming, testing, statistical analysis, mathematical modeling, to inform data-driven decisions - all in service of making our members' health journeys easier.
Are you passionate about using data to drive change and improve customer experiences? Want to be part of a team that's shaping the future of customer experience? Then this role may be the perfect fit.
What You Bring to Cambia:
Qualifications:
Insights Analyst I would have a B/A degree in Statistics, Mathematics, Computer Science, Information Technology, or Economics or related field
0-3 years of experience in web/mobile/app analytics role
Insights Analyst II would have a B/A degree (Master's preferred) in Statistics, Mathematics, Computer Science, Information Technology, or Economics
3+ years of experience in web/mobile/app analytics role and statistical modeling experience
Equivalent combination of education and experience
Skills and Attributes:
Experience with customer experience survey platforms, such as Qualtrics or Medallia, is preferred.
Knowledge of NCQA Accreditation reporting requirements. Ability to perform quantitively and qualitive analysis using data and outcomes from strategic initiatives is preferred
Proven ability to: Create SQL queries Analyze large datasets Interpret qualitative data (research, feedback) and incorporate into analyses
Proficiency in data extraction and preparation software, such as: Toad SAS R Python Alteryx to collect, blend, and analyze data from diverse sources, and develop reports for various organizational levels
Experience with data reporting tools, including: Tableau Micro Strategies PowerPoint Excel
Familiarity with databases, such as Snowflake, is a plus.
Experience analyzing digital behavior, including web, app, and mobile interactions.
Ability to collaborate with cross-functional teams to develop and deliver analytics that inform business decisions, drive operations, and shape strategic direction.
Self-motivated with strong time management skills to meet deadlines and manage multiple projects.
Commitment to producing accurate, error-free deliverables and participating in a peer review culture.
Effective communication skills to present complex data insights and analysis to teams, supporting informed business decisions and program initiatives.
What You Will Do at Cambia:
Designs and programs surveys through a customer experience tool, enabling data collection and analysis.
Develops and maintains integrations through APIs and SFTP to facilitate survey triggers and two-way data flow.
Analyzes survey data, compiles reports, and provides insights that inform strategic decisions.
Leads analytics projects, including data sourcing, analysis structure, and report/data visualization, to drive business outcomes.
Ensures timely and accurate delivery of project reporting and analyses, and collaborates with stakeholders to develop strategy.
Standardizes and automates tracking and reporting of program KPIs, and enables self-service routine reporting for stakeholders.
Provides technical leadership and review of data sourcing, analytical methods, and computational integrity to ensure high-quality results.
#LI-Remote
The expected hiring range for a Insights Analyst I is $29.80 - $40.40 an hour depending on skills, experience, education, and training; relevant licensure / certifications; and performance history. The bonus target for this position is 10%. The current full salary range for this role is $28.00 - $45.70 an hour.
The expected hiring range for an Insights Analyst II is $75,700 - $102,400 depending on skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 10%. The current full salary range for this role is $71,000 - $116,000.
About Cambia
Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.
Why Join the Cambia Team?
At Cambia, you can:
Work alongside diverse teams building cutting-edge solutions to transform health care.
Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
Grow your career with a company committed to helping you succeed.
Give back to your community by participating in Cambia-supported outreach programs.
Connect with colleagues who share similar interests and backgrounds through our employee resource groups.
We believe a career at Cambia is more than just a paycheck - and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.
In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include:
Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
Annual employer contribution to a health savings account.
Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
Award-winning wellness programs that reward you for participation.
Employee Assistance Fund for those in need.
Commute and parking benefits.
Learn more about our benefits.
We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.
We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.
If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.
