The International Business Development Manager is responsible for developing and executing a personal and commercial business development strategy to achieve Amerant's budgeted growth for this segment. They establish working relationships with other business leaders to identify opportunities across the organization; lead, motivate, coach, and develop a team of Relationship Managers to become trusted advisors to clients and ensure the proper delivery of products and services, foster a practice of cross-selling banking services, trusts and investments. The International Business Development Manager ensures high standards of service quality are provided to customers to strengthen customer loyalty, and adheres to the Bank’s BSA/AML, Compliance and Security Policies and Procedures.
Responsibilities:
Lead the International Business Development team;
Work in close collaboration with the Head of International Banking to identify and attract talent to grow The International Banking Team in all geographies where Amerant has presence;
Recommend lines of credit and present to The Loan Committee when approval is required;
Approve loans and other banking instruments within lending authority.
Negotiate price transactions with clients (obtaining approval from upper management when required) in order to maintain client relationships while increasing profitability;
Create new business opportunities using external knowledge of target Latino American clients and market;
Monitor for profitability (revenues and expenses) of supervised business;
Ensures customer goals and needs are met by providing comprehensive advice to customers on proper banking (deposit and lending), investment and trust solutions;
Facilitate the coordination of client events and meetings alongside product managers or business developers to promote the International segment;
Support the Relationship Managers to integrate and deliver proposals jointly with different areas and units of the bank;
Identify potential issues that affect team’s client base and channels them with the units responsible to resolve them, and follow-up through resolution;
Seek feedback from customers regularly, and identify quality issues to ensure high levels of customer satisfaction;
Act as a customer advocate within and outside of the organization;
Identify and report to immediate supervisor any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules, regulations, prescribed practices, internal policies and procedures or ethical standards;
Actively ensure compliance with Amerant Code of Ethics and all BSA/AML, USA Patriot Act, OFAC, information security and suspicious activity reporting requirements, policies and procedures;
Answer BSA/AML inquiries accurately and timely;
Proactively work with customers and his team to understand each customer’s normal account activity;
Work Experience:
10 + years of experience in International Banking 5+ years of experience leading a team
Education and/or Certifications:
Bachelor’s Degree in Finance, Business Administration, Economics or related field. Masters’ Degree and other relevant, accredited professional certifications are desired
Technical Skills:
Proven ability to develop and execute a business development strategy for the Latin American Market Knowledge of banking products and services Proven ability to design and deliver engaging presentations Proficient using the Microsoft Office Product Suite including MS Outlook, MS Word, MS Excel and MS PowerPoint Proven ability to grow an international book of business using effective sales and negotiations techniques 25% Travel to Latin American Bilingual (English/Spanish) required
Functional Skills:
Must be a team player, have the ability to work under pressure, conduct business in a professional manner and be able to solve problems and conflicts. Must be able to prioritize work and effectively manage time and change. Must possess business communications skills including effective listening and writing. Must possess delegation, decision making, motivational and coaching skills. Must be passionate about the customer and exhibit Amerant's precepts daily.
