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Senior Program Coordinator, Custom Programs
The Senior Program Coordinator, Custom Programs, is responsible for managing and overseeing activities related to Executive Education custom programs. This client-facing role requires professionalism and the ability to build excellent relationships with prominent national and international companies in additional to planning and executing custom programs.
Key Responsibilities:
Client Relationship Management: Build and maintain impeccable relationships with clients, ensuring all interactions are professional.
Program Management: Oversee all stages of custom programs (pre-program, during, and post-program) to ensure they run efficiently and align with the department's service excellence model.
Survey and Data Analysis: Conduct post-program surveys with targeted questions that align with the Financial Times Ranking surveys. Collaborate with the Assistant Director to ensure survey results meet or exceed department standards, providing valuable data for Financial Times rankings.
Strategic Decision Making: Make well-thought-out and strategic decisions that benefit the department, focusing on stellar service and client retention.
Collaboration and Innovation: Work closely with the Assistant Director, paying attention to detail and thinking innovatively.
Support Business Development: Once a Director of Business Development is hired, support the BD position to create a solid pipeline and contribute to revenue growth.
CORE JOB FUNCTIONS:
Represent the University with the public, University officials, government agencies, accrediting councils, and other professional membership organizations.
Manage and oversee the coordination of custom programs, including activities at MHBS and offsite, out of state, etc.
Plan, monitor, and analyze program budgets to ensure programs are profitable and adhere to department goals.
Manage all aspects of the program(s), including program development, marketing, and recruitment.
Facilitate general advertising, including editing and updating brochures and applications, marketing and advertisement materials, webpage, and correspondence.
Develop and implement operational processes for handling inquiries and potential new clients.
Manage processes for application, registration, advising, contact, evaluation, transcripts, and certificates.
Manage all formal documentation for matters involving accreditation, curriculum, and programs, including quality control through the graduation clearance process.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
High school diploma or equivalent
Experience:
Minimum 3 years of relevant experience
Knowledge, Skills and Attitudes:
Skill in completing assignments accurately and with attention to detail.
Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
Ability to process and handle confidential information with discretion.
Ability to work evenings, nights, and weekends as necessary.
Commitment to the University's core values.
Ability to work independently and/or in a collaborative environment.
Proficiency in computer software (i.e. Microsoft Office).
A relevant combination of education and experience may be considered.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
