The Key Account Coordinator will be responsible for key national accounts billings and collections. This responsibility includes ensuring billing is done per customer's request, resolving billing issues, ensuring all internal processes related to these accounts are optimized for the customer, performing ad hoc analysis as needed, and overall ensuring the accounts aging is current.
Responsibilities
Maintaining key account information related to contacts and billing requests.
Maintain close working relationship with assigned key customer accounts and respective Account managers.
Manage all billings to key accounts whether via emails, spreadsheets, or 3rd party portals.
Oversite and management of all open account receivable items for key accounts.
Follow-up with customer service and key account managers for process issues which are impeding payments.
Take responsibility for understanding all aspects of the key accounts in the order to cash process.
Report out timely concerns or risks with any accounts.
Other duties as assigned.
Qualifications
High School diploma or equivalent job experience with Associate or Bachelor degree preferred.
Three (3) to five (5) years account management preferred.
Working experience with Excel is required.
Strong oral and written communication skills.
Strong interpersonal skills in a team environment.
Analytical skills are required to obtain data, and manage reporting as requested by management and key account managers.
Must be self-motivated and be able to multitask in a fast-paced environment.
