Job Description:

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs.

WHAT YOU'LL DO

As a Fulfillment Specialist you will fulfill courses and deliver them to customers by electronic methods. The Fulfillment Specialist will provide accurate and timely services in a professional manner. Jones & Bartlett Learning, a division of Ascend Learning, is a world-leading provider of instructional, assessment and learning-performance management solutions for the secondary, post-secondary, and professional markets.

On occasion during peak times non-traditional business hours may be required to meet the needs of the customer demand.

WHERE YOU’LL WORK

This position will work remotely within the United States.

HOW YOU’LL SPEND YOUR TIME

• Manage a ticket queue and prioritize based on business rules.


• Collaborate with other team members to ensure customers are serviced within the required delivery timeframe.


• Follow documented process to set courses up for customers on our various platforms.


• Maintain working knowledge of products, access code procedures, and internal systems.


• Direct customers to appropriate resources when necessary.


• Handle all customer communications within established guidelines.


• Assist with special projects which may arise

WHAT YOU'LL NEED

• Bachelor’s degree preferred; equivalent experience required.


• Working knowledge of Learning Management, Systems a plus.


• Experience using Moodle a plus.


• Knowledge of or familiarity with publishing, vocational education, or sales is a plus.


• Strong administrative, organizational and computer skills, and the ability to work at a fast pace


• Providing customer support in order processing.


• Excellent knowledge of computers and applications, including Word, Excel, PowerPoint, database and the Internet.


• Ability to respond to requests with a sense of urgency and take initiative as needed.


• Attention to detail and accuracy in fulfilling customer requirements and management requests.

BENEFITS

• Flexible and generous paid time off


• Competitive medical, dental, vision and life insurance


• 401(k) employer matching program


• Parental leave


• Wellness resources


• Charitable matching program


• Hybrid work


• On-site workout facilities (Leawood, Gilbert, Burlington)


• Community outreach groups


• Tuition reimbursement

Fostering A Sense of Belonging

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

About Ascend Learning

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

 

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