Our vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions. Job Description: The Program Supervisor has responsibility for the oversight of his/her designated staff and/or designated shift, as well as providing direct service to the extent determined by the Crisis Coordinator. This position has a part-time supervisory function.Schedule Details: Various weekend shifts are availableLocation: Exton, PAProgram: Crisis InterventionPay Rate: $28/hourJob Functions:
Implement service delivery goals consistent with overall agency goals and policy/procedures
Provide routine, quality supervision and consultation to program staff
Use Word, Excel, Electronic Health Record, and Outlook effectively
Report to direct supervisor, and other administrative staff as required, in a timely and comprehensive manner
Complete other responsibilities as assigned by the direct supervisor
Orient new program staff to the agency policy and procedures, the program's Standard Operating Procedures (SOP), and licensure/regulatory/contractual demands of the program's services
Provide comprehensive, objective feedback to the program Coordinator regarding the quality of the services offered by employees under his/her supervision as part of 90-day evaluations, annual evaluations, or as otherwise needed
Complete all personally required training as per Professional Development Plan or as per contractual requirements with agency payers
Submit to Human Resources in a timely manner copies of all required documentation regarding, but not limited to degrees, licenses, certifications, clearances, and training certificates
Maintain professional licensure and specialized certification in the designated state(s), as applicable
Provide quality service delivery as defined by the program description, and best practice standards, and in full compliance with licensure standards.
Provide supervision and consultation to designated staff to support the program description, and best practice standards and to support the program in remaining fully compliant with standards
Maintain quality documentation of service delivery
Provide quality clinical training to program staff, following agency curriculum, as directed by the program Coordinator to support quality service delivery
Participate in quality improvement initiatives as implemented within his/her respective program or service line
Report incidents through the incident management system in a timely and effective manner
Maintain professional relationships with clients, payers community support service representatives, and other agencies
Communicate effectively with payers to maintain and renew service authorizations as clinically appropriate
Oversee the completion and tabulation of client outcome data, utilizing agency-endorsed outcome measures, and proposing formal recommendations for corrective action to improve service quality
Provide all authorized client services and provide supporting documentation for re-authorizations, as necessary, in a timely manner
Submit accurate and timely payroll and billing documentation
Minimize unnecessary program expenses
Provide direct, supervision to designated program staff, individually and group-based, on a regular basis (as defined by the program Coordinator or agency policies and procedures
Provide quality direct care service to clients consistent with the program service line, standard operating procedures manual, and agency policies, and procedures
Provide crisis assessment and support for direct service staff, as necessary, during designated working hours and on-call hours
Ensure all program services are compliant with recovery principles and are culturally competent Implement effective service plans and interventions consistent with client goals, needs, and strengths
Support staff and client access to community resources, facilitating access as necessary
Make prompt referrals to appropriate levels of care when the program is unable to appropriately handle client needs
Maintain a collaborative, working relationship with all program staff to fully support the needs of the program or service line
Consult with other treatment professionals as needed
Competency: Ability to communicate effectively, both orally and in writing
Provide timely, comprehensive, and accurate clinical documentation
Perform other duties as assigned
Minimum Requirements:Education: A Bachelor's degree in social work, psychology, rehabilitation, activity therapies, counseling, or education; or A bachelor's degree in sociology, social work, psychology, gerontology, anthropology, history, criminal justice, theology, counseling, education, or be a registered nurse; or A bachelor's degree in nursing.Experience: Two years of mental health direct care experience. Licensure/Certifications: Certified Peer Specialist Supervisor certification is required Required Clearances: Pennsylvania Child Abuse, Criminal and fingerprint-based federal criminal history; Verification that employee is not on any Medicaid/Medicare Exclusion listNote: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted instead of the requirements specified under Education and ExperienceWhat's in it for you? Total Rewards (For Full-Time Employees = >30 hours/week):
Competitive Pay
Medical, Dental, and Vision Insurance
Tuition Reimbursement options
Flexible Spending Accounts (Health, Dependent, and Transportation)
Life Insurance
Disability Insurance
Paid Time Off
403(b) with Employer Match
Employee Recognition Programs
Employee Referral Bonus opportunities
Discounts through "Tickets at Work"
And More!
Want to learn more?To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers .Holcomb Behavioral Health Systems is accredited by the Joint Commission and provides a comprehensive range of services and supports for people with mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders throughout southern and central Pennsylvania, central New Jersey, Delaware, and Maryland. Additionally, we provide an array of prevention and educational programs for youth, parents, and adults to encourage healthy choices and lifestyles.#cpa610
